Donor Recruitment Coordinator

BioIVT• US,

1d•Onsite

About The Position

BioIVT is a leading global provider of research models and value-added research services for drug discovery and development. We specialize in control and disease-state biospecimens, including human and animal tissues, cell products, blood and other biofluids. Our unmatched portfolio of clinical specimens directly supports precision medicine research, aiming to improve patient outcomes by coupling comprehensive clinical data with donor samples. Our global team is made up of a diverse group of professionals committed to serving the needs of our 30,000 clients around the globe. Our culture’s core values consist of respect, integrity, accountability, communication, and quality. We operate in a fast-paced environment that, while in operation for over 30 years, maintains an entrepreneurial spirit and a “can do” attitude. The Donor Recruitment Coordinator is responsible for supporting diverse duties that relate to the donor program.

Requirements

Follow all Standard Operating Procedures (SOPs), current Good Manufacturing Practices (cGMPs), FDA and AABB regulations as set forth by the Company.
Consistently demonstrates excellent interpersonal skills and professionalism to company management, all levels of staff and donors.
Maintain clean and organized work area.
Adhere to company policies and procedures and sets a positive example for others within the organization. Meets department quality standards.
Be available to work a flexible schedule including evenings and weekends.
Excellent customer service skills, self-motivated, self-starter, well organized and detail-oriented approach to tasks.
Must have a pleasant phone voice and etiquette and project a professional demeanor, both in person and on the phone.
High school diploma or comparable education, required.
Proficient use of Microsoft Office products including Word, Excel, Outlook and PowerPoint.
Ability to quickly learn new software programs as needed.
You are a team player. You take your work very seriously, but not always yourself.
You are dedicated and reliable
You are looking for an organization that values mission-driven, loyal individuals focused on achieving goals those in need of our services.
You get things done

Nice To Haves

2 years customer service experience and/or 1-year general office work preferred. Customer service background strongly preferred.

Responsibilities

Plan, develop, implement, and evaluate programs designed to attract and retain donors for the company’s donor center programs, including community involvement, hospital involvement, on-site recruitment, conversion donors, education, etc.
If applicable, follow up with all accepted prescreens regarding the program and preparedness for first donation. Follow up with deferred or rejected prescreens regarding potential referrals to the program.
Maintain donor retention and recognition programs.
Maintain records and reports of donor recruiter activities in assigned area to assure continuity of recruitment programs.
Ensure and maintain an adequate supply of donor recruitment materials for use in assigned area.
Compile monthly statistics to measure and track prescreen results and demographics.
Develop and maintain a positive rapport with client hospitals’ public relations offices, as well as local media.
Establish tracking system to monitor efficacy of various recruitment approaches.
Actively participate in the development of advertising and promotional products.
If applicable, follow-up with donors who have become inactive. Investigate cause and encourage them to return to the program.
If applicable, assure donor satisfaction through regular follow-up with donors to ensure their donation was as pleasant an experience as possible and to collect feedback toward increasing our level of service.
Provide accurate information to potential donors regarding procedures to be performed including safety/hazards of the procedures.
Participate in community organizations and activities such as Chamber of Commerce and service clubs to stimulate interest in the donor programs and establish potential donor referral sources. Participate in outreach programs such as health fairs and expos.
Constantly develop new donor sources. Maintain an ongoing public and media relations program in assigned area.
Exposure to bloodborne pathogens and need to follow SOPs and CGMPs for protection.
Knows and follows safety rules relative to area(s) or responsibility. Follows Standard Operating Procedures (SOPs) and Current Good Manufacturing Practices (cGMPs) and external regulations regarding the products and procedures.