Donor Recruitment Coordinator

Discovery Life Sciences • Quincy, MA

2h • $24 - $33 • Hybrid

About The Position

Discovery Life Sciences (Discovery) is a leading provider of highly characterized human biospecimens and cellular starting materials to advance cell and gene therapy and precision medicine programs for cancer, infectious disease, and other complex conditions. We routinely manage hundreds of studies and expertly test thousands of biospecimens simultaneously. Leading biopharma, diagnostic and academic institutions trust us to quickly deliver high-quality biospecimens and reliable, reproducible biomarker data, so they can outpace their competition and push the leading edge of innovation using our Science at your Service TM business model.

Requirements

• High school or GED (required)
• Associate degree (preferred)
• Or 3-4 years of relevant work experience (preferred)

Responsibilities

• Coordinate and promote community recruitment events, build local partnerships, and maintain social media engagement to attract and educate potential donors.
• Manage event planning from start to finish by researching vendors, coordinating logistics, securing approvals, ordering marketing materials, and overseeing day-of-event operations.
• Serve as the first point of contact for new donors by providing program education, answering questions, conducting screenings, and guiding onboarding activities.
• Support donor recruitment and retention through follow-up communications, appointment scheduling, referral program promotion, and identifying eligible donors using recruitment software platforms.
• Coordinate recruitment and marketing events in the local community.
• Research vendors, gather information and make selections based on donor requirements, type of event, anticipated number of recruited donors, and cost.
• Develop a complete understanding of the requirements of every event to coordinate needs with appropriate teams (may include attendance to meetings, info sessions, etc. to fully understand event requirements).
• Develop/manage recruitment strategies and materials in accordance with IRB requirements and submit to regulatory for IRB approvals.
• Work with teams to finalize contracts, payment, and lock down day-of-event logistics.
• Establish relationships with local businesses and future referral partners.
• Maintain social media presence prior to and during all events, as well as encourage positive donor reviews.
• Work with the marketing team to coordinate content for event materials and swag to be ordered prior to event.
• Responsible for all functions on the day of the event (including physical set up, coordinate staffing, manage weather delays, communication with event host, etc.).
• Handle post event administration work (including new donor follow up communication, etc.).
• Promote internal referral programs (Refer-A-Friend).
• Support teams with day-to-day donor follow up.
• Use multiple software platforms to identify eligible donors.
• Act as an initial point of contact for all new donors entering the program.
• Provide outstanding customer service by answering incoming calls, providing appropriate screening and donor information, and education.
• Manage new donor onboarding processes.
• Conduct donor follow up to confirm scheduling and appointment information.
• Call unscheduled leads from day prior to fill in new donor schedule.
• Provide service excellence through courteous, informed, accessible, and professional engagement.
• Provide study specific education to all new donors to enhance their donor experience.
• Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.
• Consistent and predictable attendance is an essential function of the position. Role is considered HYBRID. ON-SITE attendance is required for all non-event working days. OFF-SITE work will take place on days of recruitment events.

Benefits

• Competitive salary and benefits package options, including a free dental, vision package, life insurance, and disability coverage which start on your first day of employment.
• 401(k) match program which starts on your first day of employment.
• Time away from work (Generous vacation and paid time off, paid parental leave, paid family leave, etc.).
• Professional development opportunities and reimbursement for relevant certifications and tuition.
• Collaborative and inclusive work environment that values diversity.
• Team-building activities and social events.
• Employee Referral Program and Colleague Recognition Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED