Donor Legacy Charge
About The Position
The Donor Legacy Charge (DLC) provides shift leadership and operational oversight for Donor Legacy (family advocate) activities. As shift lead, the DLC delivers real-time logistical direction, supports high-quality case management, and helps ensure compassionate family donation conversations. The role mentors Donor Legacy Advocates (DLAs), collaborates with cross-functional partners, and promotes quality, performance, and professional development across Donor Legacy operations. The DLC oversees shift operations, including staffing deployment and workload balancing, and may function as a DLA in time-sensitive or high-acuity situations. The role provides immediate coaching, guidance, and emotional support to DLAs; advises on family donation conversation strategies; coordinates with partner teams; reviews documentation and case activity for quality; and contributes to training, case reviews, debriefings, and performance analysis. The DLC also attends required meetings, stays current on standard operating procedures and continuing education requirements, and completes other duties and projects assigned by Donor Legacy leadership.
Requirements
- Bachelor’s degree or equivalent experience.
- At least 3 years of experience as a Donor Legacy Advocate, Family Services Coordinator, Donation and Family Advocate, or in a similar OPO role.
Nice To Haves
- Master’s degree.
- Experience in an OPO lead, preceptor, charge, or supervisory capacity.
- Certified Procurement Transplant Coordinator (CPTC/CEPTC) certification.
- Certified Tissue Banking Specialist (CTBS) certification.
Responsibilities
- Serve as Donor Legacy shift leader, providing real-time oversight, operational decision-making, staff deployment, and workload balancing.
- Function as a Donor Legacy Advocate in time-sensitive or high-acuity situations as needed.
- Provide immediate coaching, guidance, and emotional support to Donor Legacy Advocates during routine and complex cases.
- Support strategy development and escalate risks or concerns to On-Duty Donor Legacy Risk when appropriate.
- Review case and family information and advise on the timing and approach for authorization discussions.
- Support Donor Legacy Advocates in facilitating compassionate, informed, and ethical family donation conversations in alignment with policy and regulation.
- Collaborate with the Organ Advisor on Call (AOC), Referral Optimization Charge (ROC), ORO, and Hospital Engagement & Strategy (HE&S) teams to ensure accurate, timely information exchange and coordinated care planning.
- Review documentation and case activity in real time for accuracy and quality.
- Identify workflow trends and opportunities, provide training feedback, and participate in case reviews, debriefings, and performance analysis.
- Attend required meetings, maintain current knowledge of SOPs and CEU requirements, and complete additional duties and special projects as assigned by Donor Legacy leadership.
Benefits
- Competitive salary.
- Annual organizational incentive program.
- Medical, dental, and vision insurance.
- Paid life and long-term disability insurance.
- Voluntary life insurance options.
- 403(b) employer match and profit sharing.
- Tuition assistance program.
- Employee wellness and assistance programs.
- Inclusive culture; consistently recognized as a top workplace in Arizona.
- Tobacco-free, drug-free workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
