Donor Information Supervisor

Evergen• Remote, Remote, US, Remote

5d•$70,000 - $85,000•Remote

About The Position

Evergen (formerly RTI Surgical) is a global industry-leading contract development and manufacturing organization (CDMO) in regenerative medicine. As the only regenerative medicine company that offers a differentiated portfolio of allograft and xenograft biomaterials at scale, Evergen is headquartered in Alachua, FL, and has manufacturing facilities in West Lafayette, IN., Eden Prairie and Glencoe, MN., Neunkirchen, DE., Glasgow, UK., and Marton, NZ. This role supervises the day-to-day activities of Donor Information Associates and acts as department lead in the absence of other leadership. It actively supports staff success by facilitating one-on-one meetings, providing data-driven feedback, identifying opportunities for growth and continuous coaching. The position drives departmental process improvements to increase efficiency and quality of work, and oversees the timely review and release of donor medical charts, monitors overall chart cycle time, and departmental workload. It also develops, monitors, and provides training to new hires and continued training for the entire department. The role troubleshoots problems and resolves issues as they arise with a high level of customer service. The Donor Information Supervisor conducts review of donor charts and dispositions donors in electronic system for release into production, rejection, or response to Medical Directors’ requests for additional information. They liaise with both internal and external customers to provide requested donor related information and resolve issues. This role assists department leadership in ensuring compliance with all applicable regulations, standards, company policies, and departmental procedures. It monitors Medical Directors’ rejection and request patterns and provides feedback to Donor Services. The Supervisor serves as a subject matter expert to develop and maintain SOPs, Work Instructions, and other documentation pertaining to the Donor Information process. They participate in other quality functions such as complaint investigations, Corrective Action / Preventative Actions (CAPAs), and internal or external audits. The role supports the company and departmental quality and business objectives and initiatives, and coordinates staff scheduling to ensure appropriate coverage for the department. Finally, the Supervisor provides information to develop and monitor quality and business metrics as requested.

Requirements

Associate Degree
3+ years of experience in medical records or related field.
Previous organ, tissue or eye donation/processor experience required.
1+ years of leadership experience.
1+ year of chart review experience with an OPO, processor, or organ/tissue governing entity.
Additional experience may substitute for education requirement.
Certified Tissue Banking Specialist (CTBS)
Excellent verbal and written communication
Microsoft Office Suite
Donor Screening
Team Development
Lean Six Sigma Methodologies

Responsibilities

Supervises the day-to-day activities of Donor Information Associates and acts as department lead in the absence of other leadership
Actively supports staff success by facilitating one-on-one meetings, providing data driven feedback, identifying opportunities for growth and continuous coaching
Drives departmental process improvements to increase efficiency and quality of work
Oversees timely review and release of donor medical charts, monitor overall chart cycle time, and departmental workload
Develops, monitors, and provides training to new hires and continued training for the entire department
Trouble-shoots problems and resolve issues as they arise with a high level of customer service
Conducts review of donor charts and dispositions donors in electronic system for release into production, rejection, or response to Medical Directors’ requests for additional information
Liaises with both internal and external customers to provide requested donor related information and resolves issues
Assists department leadership in ensuring compliance with all applicable regulations, standards, company policies, and departmental procedures
Monitors Medical Directors’ rejection and request patterns and provides feedback to Donor Services
Serves as a subject matter expert to develop and maintain SOPs, Work Instructions, and other documentation pertaining to the Donor Information process
Participates in other quality functions such as complaint investigations, Corrective Action / Preventative Actions (CAPAs), and internal or external audits
Supports the company and departmental quality and business objectives and initiatives
Coordinates staff scheduling to ensure appropriate coverage for the department
Provides information to develop and monitor quality and business metrics as requested