Supervisor, Donor Outreach
Vitalant•El Paso, TX
•Remote
About The Position
Vitalant is seeking a results-driven and customer-focused Donor Outreach Supervisor to play a vital role in our call center and make significant contributions to our life-saving mission. Your impact as a Donor Outreach Supervisor is vital. You will actively support Vitalant's life-saving mission by supervising and coordinating daily Donor Outreach activities, ensuring the achievement of assigned daily, weekly, and monthly goals. You will oversee a Customer Service team dedicated to inspiring previous and potential donors to schedule their next donation appointment.
Requirements
- High school diploma or GED
- Knowledge of telemarketing techniques required
- Two years of related call center experience to include One year of Supervisory experience
Nice To Haves
- Knowledge of blood banking telemarketing technics preferred
Responsibilities
- Ensure the delivery of quality customer service to all customers.
- Hire, supervise, train, and evaluate the performance of assigned personnel.
- Develop daily call plans that strategically focus on Donor Outreach efforts using an appointment forecast, penetration report, and staff schedule.
- Conduct call quality monitoring and provide constructive feedback and guidance to staff.
- Investigate and resolve donor complaints.
- Compile monthly evaluations and standard reports on Donor Outreach activity.
Benefits
- Medical, dental, and vision insurance
- 401K + 5% company match
- Tuition assistance up to $5k per year
- Free basic life and AD&D insurance
- Free short- and long-term disability insurance
- Paid time off
- Employee Resource Groups
- Recognition and perks
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
