Outreach Supervisor

City of Stockton•Stockton, CA

2d•Hybrid

About The Position

The Office of Violence Prevention currently has one vacancy for an Outreach Supervisor. This is a full-time, At-Will (Unclassified/Unrepresented) position. The incumbent will work a 9/80 work week: 7:30 am to 5:30 pm Mondays through Thursdays; 8:00 am to 5:00 pm Fridays, with alternate Fridays off. Under the direction of the Office of Violence Prevention Manager, the Outreach Supervisor plans, organizes, and coordinates work schedules and provides day-to-day supervision to Outreach Workers supporting programs of the Office of Violence Prevention, including but not limited to Operation Ceasefire and the Peacekeeper Program. Primary responsibilities include providing intervention and mediation services/activities to defuse and/or divert any immediate crises. This class provides leadership and general guidance for Office of Violence Prevention Outreach Workers who work in multiple field settings, including schools, neighborhoods, parks, jails, and other public places to assist in reducing gang-related violence and/or youth related violence prevention.

Requirements

Possession of an Associate of Arts degree or completion of sixty (60) semester units or equivalent quarter hours from an accredited college or university with major course work in in counseling, social services, or a related field and four (4) years of employment experience working with at-risk youth or adults, which has included training and experience in mediation, conflict resolution, gang intervention and/or related areas, with at least two (2) years of management, supervisory or lead experience.
Must possess a valid California Class "C" driver's license.
Must be able to pass a background investigation.
Must possess training and experience in mediation, conflict resolution, and related topics.
Techniques and strategies for working with gang-involved individuals, including evidence based best practices in gang intervention and harm reduction.
Techniques for establishing positive relationships with at-risk youth, gang-prone, and/or gang-involved individuals.
Principles and practices of team leadership to enable Outreach Workers to maximize their potential as community leaders, including communication facilitating meeting management, etc.
Cultural diversity and related issues as they are experienced in a professional setting and on the street by youth at risk of violence.
Basic supervisory principles and practices.
Safety practices and procedures related to the work.
Street outreach and/or gang intervention case management.
Inspiring enthusiasm for the importance of staff development and the development of leadership capacity.
Understanding and following written and oral directions.
Communicating clearly and concisely, both orally and in writing.
Establishing and maintaining positive relationships with at-risk youth, gang-prone, and/or gang-involved individuals.

Nice To Haves

Previous work experience with at-risk youth or other vulnerable populations, which has demonstrated the knowledge and skills outlined above may be substituted for the educational requirements on a year-for-year basis up to a maximum of one (1) year.

Responsibilities

Supervises the daily activities of assigned Outreach Worker (Peacekeeper) staff; plans, organizes, directs, reviews, and evaluates staff work.
Sets work priorities and coordinates assignments of Outreach Workers (Peacekeeper) staff in collaboration with the Office of Violence Prevention Director.
Supervises the case management of outreach workers, holds case conferences, and ensures focus on very highest-risk clients.
Manages clients with complex needs and/or who are volatile.
Supervises and participates in mediating intergroup conflicts to resolve community tensions.
Organizes responses to shootings and increase visibility when shootings/killings take place (e.g., developing networks with other outreach program workers to coordinate an inclusive and strategic response).
Assesses the causes of shootings/killings to assist in mediating situations and preventing retaliation between individuals and groups (e.g., working with the community, outreach programs, and local law enforcement to gain information that may help avoid additional killings) and provide documentation.
Identifies and helps outreach staff diffuse “hot spots” for shootings and violence and document incidents of conflict mediation.
Works closely with the Office of Violence Prevention Director to oversee outreach worker expenditures.
In collaboration with the Office of Violence Prevention Director, coordinates and facilitates weekly Outreach Worker (Peacekeeper) staff meetings.
Monitors and maintains appropriate records on participants and program success measurements.
Oversees the training of outreach staff, including administrative work and fieldwork.