Supervisor - Clinical, Outreach Services

Sioux Lookout First Nations Health Authority•Sioux Lookout, ON

5d•CA$100,075 - CA$128,818•Onsite

About The Position

The Supervisor – Clinical, Outreach Services is a member of Nodin’s Outreach Services team, which includes travelling counsellors, school-based counsellors, a hostel-based counsellor, and mobile outreach staff. The Supervisor works collaboratively with supervisees to ensure the safety and well-being of clients through the delivery of ethical, high-quality clinical services, and to support supervisees in upholding professional and clinical standards. In this role, the Supervisor provides oversight through monitoring, observation, mentorship, coaching, and evaluation. They foster a supportive environment that promotes accountability, self-motivation, continuous learning, and professional development.

Requirements

Bachelor’s degree in a core mental health discipline (e.g., social work, psychology) or closely related field from a recognized institution is required.
Current registration in good standing with a regulated professional body authorized to practice psychotherapy in Ontario (e.g., OCSWSSW, CRPO, CPA) with authorization for independent practice is required.
Completion of a minimum of 150 hours of clinical supervision, along with at least 30 hours of formal training in clinical supervision is required.
Minimum of five (5) years of experience providing mental health counselling is required.
Demonstrated clinical experience working with children, youth, adults, and families.
Experience supporting complex clinical presentations, including concurrent disorders, trauma, and high-risk behaviours.
Strong understanding of theoretical frameworks and principles underpinning mental health practice.
Proficiency in clinical assessment, case conceptualization, and treatment planning.
Ability to maintain high standards of ethical and professional practice.
Excellent written and verbal communication skills.
Strong problem-solving, organizational, time management, and interpersonal skills.
Demonstrated ability to take initiative, work independently, adapt to changing priorities, manage multiple tasks, and meet deadlines in a fast-paced environment.
Highly developed relationship-building skills with staff, external partners, and communities.
Ability to perform the requirements of the position on a regular basis.
Knowledge of First Nations cultures, histories, and the social and geographic realities of northern communities.

Nice To Haves

Previous supervisory and leadership experience is considered an asset.
Experience working with First Nations individuals and communities is an asset.
Ability to communicate in a First Nations dialect of the Sioux Lookout region is an asset.

Responsibilities

Monitor counsellors to ensure consistent adherence to organizational policies, standard operating procedures, clinical protocols, performance expectations, and productivity benchmarks.
Review clinical documentation (e.g., session notes, assessments, interventions, and treatment plans) to ensure appropriate level and continuity of care.
Ensure documentation meets established standards; provide timely feedback and address deficiencies.
Oversee the provision of effective case management services.
Ensure timely response, active clinical involvement, and thorough documentation for all high-risk cases.
Maintain oversight of case files, ensuring legal and ethical issues are identified and addressed promptly.
Maintain a tracking system for high-risk clients to ensure continuity and adequacy of service delivery.
Maintain a tracking system for client discharges and ensure follow-up plans are implemented within required timelines.
Conduct bi-weekly individual supervision meetings to review referrals and active cases, supporting accountability, clinical direction, and care planning.
Ensure that clinical direction provided to supervisees is documented within the electronic health record system.
Promote the development of counselling competencies through ongoing evaluation, feedback, and coaching.
Support supervisees in applying best practices and developing innovative, client-centered interventions.
Provide crisis intervention support and facilitate group debriefings as required.
Deliver orientation and onboarding for new staff.
Conduct probationary and annual performance evaluations.
Identify staff training needs in collaboration with the Clinical Manager and Director; participate in training delivery as required.
Schedule and coordinate the work of direct reports to ensure effective service delivery.
Ensure adequate staffing coverage, including participation in recruitment and hiring processes.
Collect and analyze service data against productivity, quality, and efficiency benchmarks.
Prepare and submit supervision summaries and other required reports as needed (e.g., for funders and senior management).
Participate in monthly staff meetings.
Complete additional administrative duties as required.
Establish and maintain collaborative relationships with communities.
Support the development and maintenance of community resource profiles.
Review community mental health data to inform service planning and delivery.
Support community-specific mental health programming.
Maintain regular supervision with the Clinical Manager for consultation on supervisees, performance, and emerging issues.
Submit required reports in advance of supervision meetings for review and discussion.
Address staff performance and conduct issues, including documentation and implementation of disciplinary processes where required.