Supervisor Outreach Laboratory

TriHealth•Cincinnati, OH

1d•Onsite

About The Position

Join TriHealth as a Supervisor, Outreach Laboratory, and lead a dynamic team within our Preferred Lab Partners (PLP) network. In this role, you’ll have the opportunity to drive operational excellence, enhance customer satisfaction, and support high-quality laboratory services across our system. You’ll collaborate with cross-functional leaders, influence workflows and efficiencies, and play a key role in delivering exceptional service to patients, providers, and internal teams. Opportunities for growth within a large, integrated healthcare system Commitment to quality and excellence in everything we do.

Requirements

Bachelor’s degree in Medical Laboratory Science or a Chemical, Physical, or Biological Science (required)
Certification as a Medical Technologist (MT) by one of the following: AAB, ASCP, ASCPi, AMT, or CSMLS

Responsibilities

Supervises Lead Medical Technologists, Lead Medical Laboratory Technicians, Registered and Registry-Eligible Medical Technologists – Client Support, Registered and Registry-Eligible Medical Laboratory Technicians-Client Support, Technologist Associates Technician Aides, Lab Process Techs, Laboratory Support Specialist – Intake and Order Entry, Laboratory Customer Support Specialist I, and Lab Tech Rep in the PLP (Preferred Lab Partners) HUB.
Responsible for scheduling, duty assignments, productivity, quality control, maintenance and repair of equipment, ordering of supplies, and implementation of new equipment and procedures.
Interacts and works effectively and proactively with site leadership, one-up, and other priority lab supervisors to cover all priority lab needs including TCI and Ambulatory Labs.
Responsible for hiring, terminating, provides performance counseling and appraisals for direct reports.
Works collaboratively with TriHealth Laboratories' department specific Technical Specialists and the Lab Compliance/Safety/QA Specialist to maintain quality and compliance with regulatory agencies.
Ensures that Lab services meet customer needs while continuously striving to improve the quality of services provided.
Provides communication between customer support and processors of referral lab specimens to ensure a high level of satisfaction for hospitals, physicians, other team members and patients.
Manages supply to provider offices keeping in accordance with the rules of the OIG.
Maintains and provides logistics of lab couriers.
Serves as the point of contact for Preferred Lab Partners (PLP)/the joint venture.
Utilizes a team approach to work with other lab supervisors and managers, as well as other departments, to develop processes and procedures to establish efficient workflow and use of resources, to resolve issues, and to maintain a high level of employee morale.
Ensures employee adherence to all rules, regulations, standards and policies including CAP, OSHA, TJC, HIPAA and other regulatory agencies as well as TriHealth's Compliance Plan.
Interviews, orients, schedules, trains, and supervises outreach staff.
Edits and approves employee time records.
Conducts competency testing and annual performance appraisals.
Provides employee recognition and performance counseling up to and including termination.
Provides training and information for customers and staff.
Writes procedures and conducts in-services.
Keeps materials up to date.
Adjusts workflows as needed to improve efficiency and accuracy and to maximize use of resources.
Serves as a liaison between the laboratory and its customers.
Investigates, troubleshoots, and resolves customers’ concerns.
Works with lab managers and external sources to develop solutions and minimize issues.
Documents concern and prepares QA reports.
Meets with customers to set up lab services and help plan systems, procedures, workflows, and report delivery.
Assesses level of satisfaction with lab services and opportunities for enhancing services.
Builds positive relationships with customers and staff.
Monitors monthly call reports and call logs to improve response times and recommend appropriate staffing levels.