Part Time Donor Greeter1 for Morgan Hill
About The Position
The Retail Donor Greeter I provides customer service by welcoming donors, accepting donations, and ensuring a positive donation experience. The role supports store operations by receiving, separating, and preparing donated goods for processing, maintaining a clean and organized donation area, and following safety and operational procedures. The position works in a fast-paced environment and helps maximize donations in support of Goodwill of Silicon Valley’s mission. The work is performed inside and outside a store, including on an enclosed storeroom floor and in a receiving area. Duties involve regular contact with the public and cooperation with the department. The position may involve exposure to weather, traffic noise, dust and dirt, airborne particles, fumes, odors, and moderately high noise. The role requires frequent lifting or carrying of up to 50 pounds and regular lifting of items up to 75 pounds; heavier items are moved with assistance or appropriate equipment. The employee may need to climb steps to access a trailer approximately four feet above the ground and work on uneven ground nearby.
Requirements
- Knowledge of general arithmetic, including addition and subtraction.
- Proficiency in English; ability to understand English, accept directions, and follow procedures.
- Ability to safely coordinate hand, eye, and foot movement while handling or maneuvering equipment and lifting or stacking donations.
- Ability to perform routine work and adapt to workflow changes.
- Ability to maintain self-control and cooperate with coworkers.
- Ability to examine items and visually distinguish them according to quality standards.
- Demonstrated ability to work in a dynamic, fast-paced, time-flexible environment.
- Ability to lift and carry up to 50 pounds consistently and regularly lift items up to 75 pounds; heavier items require assistance or suitable material-handling equipment.
- Mobility to move within the department; normal or corrected talking, hearing, and seeing abilities sufficient to perform the work.
Nice To Haves
- Proficiency in English is listed as a preferred qualification.
Responsibilities
- Follow current standard operating procedures for the donation process.
- Greet donors within 15 seconds of arrival.
- Accept donations, provide physical or digital receipts, and thank donors.
- Provide excellent customer service and invite customers to complete the CAP survey professionally.
- Sort and arrange donations in bins for the store’s sorting areas, as required by store procedures.
- Remove broken, damaged, or trash items from raw hardline boxes.
- Coordinate with sorters to maintain product flow and ensure empty boxes are available.
- Monitor box capacity and coordinate timely replacement to prevent overflow or delays.
- Prepare the sorting area and boxes before sorters’ opening shift.
- Maintain a clean, organized donation area and prepare it for the next day at the end of each shift.
- Accurately track donation quantities during the shift.
- Load and unload company trucks and trailers.
- Ensure boxes are properly labeled and prepare trucks for transportation pickup.
- Follow and enforce company procedures and stay current on required safety and equipment certifications.
- Sort one bin of collected raw donations every 15–20 minutes consistently during the shift.
- Receive at least one CAP survey per month with the employee’s name mentioned, while inviting customers to participate.
- Maintain zero monthly safety incidents by following safety protocols and procedures.
- Perform other duties as requested; responsibilities may be changed at management’s discretion.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
