Donor & Family Coordinator - Organ (Colorado Springs)

Donor Alliance•Colorado Springs, CO

About The Position

The Donor & Family Coordinator-Organ (DFCO) responds to hospitals to gather case information and support donor families throughout the donation process. DFCOs discuss organ donation options with families as they make end-of-life decisions, delivering information accurately and sensitively and educating families about the donation process and the gifts that can be given. The role involves working with families experiencing grief and crisis and communicating clinical information with internal staff, external hospital staff, and patient families. In some cases, the DFCO accompanies the family to the operating room. The position requires comfort working in a variety of hospital environments, including intensive care units and operating rooms. It is scheduled for 12 24-hour shifts per month. After training, the position is self-scheduled, with some weekend requirements; the bulk of the work occurs between 8 a.m. and 10 p.m.

Requirements

Strong communication skills, including the ability to adjust communication style for different audiences and situations.
Resilience to work long hours in highly emotional environments.
Resourcefulness and critical-thinking skills to find solutions.
Valid driver's license with no restrictions.

Nice To Haves

Familiarity with medical terminology or clinical processes is beneficial.
Willingness to learn and commitment to excellence.

Responsibilities

Respond to hospitals and gather case information.
Support donor families throughout the donation process.
Accurately and sensitively discuss organ donation options with families as they make end-of-life decisions.
Educate families about the organ donation process and potential gifts.
Communicate with internal staff, external hospital staff, and patient families, including exchanging clinical information.
Accompany families to the operating room in some donor cases.