Donor Contact Representative Coordinator

Walter L. Shepeard Comm • Augusta, GA

8h • $0 - $16 • Onsite

About The Position

Lead with purpose. Inspire a team. Help save lives. Are you a motivated leader who enjoys developing teams, building meaningful connections, and achieving results? Join Shepeard Community Blood Center and play a key role in connecting donors to a lifesaving mission. In this role, you’ll lead a team of donor contact representatives—coaching, guiding, and supporting them to meet and exceed recruitment goals while creating a positive, purpose-driven environment.

Requirements

• Supervisory or team leadership experience preferred
• Bachelor’s degree preferred
• Call center or tele-recruitment experience a plus
• Strong leadership, communication, and coaching skills
• Ability to analyze data and make informed decisions
• Experience working with diverse teams and maintaining confidentiality
• Commitment to excellent customer and donor service
• Ability to sit for extended periods in a call center environment
• Occasional standing, walking, and lifting up to 40 lbs
• Pre-employment drug screening required

Responsibilities

• Supervise and coach donor contact representatives to meet recruitment targets
• Facilitate team meetings to communicate goals, updates, and solutions
• Create and manage team schedules and daily workflow
• Foster a positive, collaborative, and mission-focused team culture
• Drive achievement of Key Performance Indicators (KPIs)
• Track individual and team KPIs and provide timely coaching
• Review performance reports and implement improvement strategies
• Train new hires to ensure confidence and success in the role
• Provide ongoing coaching and professional development
• Apply best practices and continuous improvement in training
• Partner with leadership to execute tele-recruitment initiatives
• Analyze data to improve outreach and operational efficiency
• Assign call lists, shifts, and donor engagement activities
• Monitor calls for quality assurance and regulatory compliance
• Provide constructive feedback to improve performance
• Maintain accurate documentation and donor records
• Work cross-functionally to support recruitment goals
• Partner with Quality Assurance on process improvements
• Assist with special projects, including platelet donor recruitment and apheresis scheduling
• Step in as needed to perform Donor Contact Representative duties

Benefits

• Your work has a direct impact. Every call you lead and every goal you reach helps ensure lifesaving blood is available for those in need.
• Join a team that values compassion, teamwork, and excellence—while making a meaningful difference every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level