Donor Services Coordinator

Saving-Sight•Kansas City, MO

1d•Hybrid

About The Position

The Donor Services Coordinator plays a critical role in the eye donation process by coordinating and facilitating donor referrals, supporting partner agencies, and engaging with donor families. This position ensures compliance with regulatory standards and internal procedures while maintaining a high level of accuracy and professionalism in a time-sensitive healthcare environment.

Requirements

High school diploma or equivalent required.
Must have reliable transportation.
Strong interpersonal, written, verbal, and phone communication skills.
Strong organizational skills, critical thinking, problem-solving abilities and attention to detail.
Ability to work independently, with limited direction, and in a team environment.
Proficient in using multiple screens and systems including Microsoft Office, databases, and web applications.
Demonstrated ability to maintain confidentiality and exercise professionalism and objectivity.

Nice To Haves

A minimum of one (1) year of work experience in a call center or other customer service environment.
Knowledge of medical terminology.

Responsibilities

Receive and document death referrals from partner agencies, including organ procurement organizations, funeral homes, hospices, and medical examiners.
Provide guidance and education to referral sources regarding the eye donation process, including state-specific and partner-specific policies and procedures.
Conduct preliminary screening of potential donors to assess medical suitability in accordance with Saving Sight SOPs, EBAA standards, FDA regulations and HIPAA requirements.
Collaborate with internal and external stakeholders to coordinate logistics related to donor evaluation and recovery.
Access and utilize internal and external information systems to accurately record and manage referral and donor data, maintaining strict confidentiality in compliance with HIPAA and other applicable privacy laws.
Engage with the families of potential donors to communicate donation opportunities, determine legal authorization, and complete donor risk assessments.
Review and interpret medical records to evaluate donor suitability and ensure accurate documentation.
Maintain compliance with HIPAA, Saving Sight Standard Operating Procedures, EBAA Standards, FDA regulations, and respective state Uniform Anatomical Gift Acts (UAGA) at all times.
Accurately transcribe and record information, ensuring thorough and timely documentation within eye bank systems.
Assist with daily departmental tasks and provide support for special projects or assignments.