Senior Donor Services Coordinator
About The Position
National Jewish Health is seeking a Senior Donor Services Coordinator to join the Development team. This role supports donor stewardship and gift processing by preparing tax receipts, validating donor and donation data, and ensuring the accuracy of donor records. The position plays an important role in maintaining strong donor relationships through timely acknowledgments, responsive communication, and close collaboration with internal partners. National Jewish Health is the leading respiratory hospital in the nation and has been advancing patient care, research, and education since 1899. Known worldwide for excellence in specialty care, National Jewish Health is committed to its mission and to fostering a respectful, collaborative workplace culture. Interested candidates are encouraged to apply and help support work that makes a meaningful impact.
Requirements
- High School graduate or equivalent preferred.
- 2 years of clerical experience, including word processing, required.
- Experience with Blackbaud Raiser’s Edge database or similar fundraising database preferred.
Nice To Haves
- Experience with Blackbaud Raiser’s Edge database or similar fundraising database preferred.
Responsibilities
- Prepares, proofs, and mails tax receipts and donor acknowledgments, including weekly receipts and daily tribute cards.
- Verifies gift processing and donor data against source documentation and updates records in Blackbaud Raiser’s Edge.
- Processes matching gifts and partners with the Finance Department to reconcile and resolve gift record discrepancies.
- Responds to donor inquiries by phone and mail with a high level of customer service.
- Assists with special projects and provides backup coverage as needed.
- Processes technical and complex projects such as correspondence, acknowledgements, tracking, memos, best practices, documentation, reports, charts, lists, tables, short statistical reports, and proofing.
- Creates, proofs and mails weekly tax receipts/acknowledgements and daily tribute cards.
- Processes matching gifts and makes database changes as needed.
- Handles donor phone calls and responds to donor comment mail.
- Works with Finance Department to assure accuracy of gift records, outlining change requests and tracking them until completion.
- Performs as back-up to staff absences and vacancies, as necessary.
Benefits
- Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees.
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
- Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
- Dental & Vision Plans: Coverage effective the first of the month after hire.
- Retirement Savings: 403(b) plan with employer contributions after two years.
- Wellness Incentives: Earn up to $200 annually for preventive health activities.
- Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
- Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
- Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
- Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
- Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
- Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
