Coordinator, Donor Services

National Alliance on Mental Illness•Arlington, VA

1d•$24 - $26•Hybrid

About The Position

The National Alliance on Mental Illness (NAMI) is the nation's largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness. NAMI is an alliance of hundreds of local affiliates, state organizations and a national office that work in communities across the United States to raise awareness and provide support and education. NAMI advocates for all who are affected by mental illness, working to address disparities and injustices and to promote dignity and inclusion. The Coordinator, Donor Services, will promptly gather, update and enter accurate data and relevant documentation into our digital database. They will work closely with the Strategic Alliances & Development and Finance teams to meet strict deadlines. They will also identify and correct data errors and swiftly bring them to the attention of relevant parties. This full-time position is based in our Arlington VA office on a hybrid basis, requiring candidates to come into the office at least 1-2 times weekly.

Requirements

Bachelor's Degree
1-2 years of data entry or related experience
Strong organization, computer and typing skills
Ability to perform repetitive tasks with a high degree of accuracy and attention-to-detail
Excellent time-management skills and the ability to work under time constraints
Working knowledge of donor databases (Salesforce strongly preferred) and data/quality control best practices
Highly proficient in MS Excel and Outlook and ability to quickly learn new software, programs and systems
Outstanding display of professional customer service skills
Comfortable working independently with minimal supervision
Must pass background check.

Nice To Haves

Previous experience with fundraising or gift processing strongly preferred

Responsibilities

Understand NAMI's current donation processing practices and standards for data entry.
Accurately enter donor and donation information into corresponding fields in Salesforce as collected upon forms and spreadsheets. Update existing data, as necessary.
Review data for errors prior to entry, using appropriate quality control methods, correct data errors and report unusual findings to management.
Verify data by comparing it to source documents and obtain further information for incomplete documents.
Meet strict deadlines to allow for the prompt closure of the month.
Prepare weekly donation acknowledgement data files.
Participate in external meetings with our batching/caging firm, and work closely with the Strategic Alliances & Development and Finance teams.
Seek opportunities for automation/streamlining and digital database enhancement.
Maintain discretion and privacy standards when handling confidential donor and financial information.
Review and analyze data for patterns, issues, and donor prospects.
Handle additional duties from time to time, depending on the ebb and flow of work, including but not limited to: data clean-up projects, conducting donor/prospect outreach via email and verifying employee matching donations.
Provide administrative support to gift officers including preparing invoices, scheduling, and sending proposals.
Provide administrative support to the Chief Development Officer including preparing monthly credit card reconciliations, scheduling, and other duties as assigned.

Benefits

Generous and comprehensive Health, Dental, and Vision Plans
Paid Time Off: Vacation, Personal, and Sick Leave
Paid Parental Leave
403(b) retirement plan
Flexible Spending Accounts for health care, dependent care and commuter expenses
Life Insurance and Disability coverage paid by NAMI
Flexible Work and Telework programs
Professional Development Reimbursement program
A variety of wellness offerings to support team members
Employee Referral Program
The Employee Assistance Program (EAP) which provides support for personal and family problems common in contemporary life