Donor Coordinator

Aspire Fertility Austin•Houston, TX

About The Position

This Donor Coordinator position is primarily responsible for screening of potential donor candidates. If you meet the requirements listed below and have a desire to work in women's health, we welcome your application! While previous experience is not required, it is highly preferred.

Requirements

High School Diploma or equivalent
Minimum of one year of experience in a health care related field highly preferred.
Minimum of one year of administrative experience, including knowledge of the healthcare industry, sales and/or marketing, or equivalent combination of knowledge and experience.
Prior experience in Third Party or IVF is preferred.
Experience with Outlook, Excel and Photoshop preferred.

Nice To Haves

Bachelor’s degree strongly preferred.
Previous experience is not required, but is highly preferred.

Responsibilities

Review sperm donor applications for eligibility in accordance with Prelude Network donor acceptance guidelines.
Conduct initial screening interviews to evaluate applicants for the program.
Explains donor program details and key milestones of the sperm donor journey, including required testing, points of denial, IVF cycle, etc.
Coordinates genetic risk assessment and review with contracted Genetic Counselors and reviews all genetic reports prior to handoff to sperm donor coordinators.
Obtains necessary medical records to establish applicant eligibility for donation.
Coordinates donor screening and testing to determine if prospective donors are candidates for sperm donation.
Manages donors through screening; coordinates multiple appointments for internal providers (i.e., physician, nurse practitioner, etc.) as well as outside contract providers (Mental Health Providers (M.H.P.), genetic counselor, etc.) with special attention to detail.
Able to articulate information of medical nature; may include but not limited to explanation of genetic testing, infectious disease testing, Food and Drug Administration (FDA) requirements for sperm donation, etc.
Receives and reviews donor test results before presentation to physician for sign off.
Ensures that donor is compliant with FDA requirements for donation, including but not limited to the following: reviewing FDA questionnaire with donor, following up on flagged or non-acceptable answered questions, approving questionnaires in clinic’s regulatory compliance software, confirming that FDA physical exam is completed as required and all necessary blood tests are completed.
In response to donor questions, provides information available in medical chart and/or provides referral to appropriate licensed personnel for matters which require interpretation of test results, treatment recommendations and/or clinical review.
Coordinates all virtual and off-site testing, including sperm donor test kits for out-of-town donors.
Collects and prepares applicant photos for sharing in their online donor profile.
Responsible for donor profile preparation, reconciliation of information, and review before profile approval.
Identifies inconsistencies in donor information and strives to maintain accurate data and records across all systems.
Attends meetings to discuss applicant process/management; maintains relevant spreadsheets/documentation.
Establish and maintain collaborative relationships with MySpermBank team, Central Donor Recruitment staff, Inception Corporate team and vendors, Prelude Network clinical and admin teams.
Able to communicate, problem solve independently and respond quickly to all key team members needs and inquiries.
Recognizes opportunities for increased efficiency and shares with supervisor/management.
Assists with special projects as needed.
Other duties as assigned.
Assists in developing SOPs and process as assigned.
Participates in professional development activities to keep current with trends and best practices.
Cross-trained and provides coverage for other recruiters and coordinators when necessary.

Benefits

Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance.
FREE or low-cost employee only healthcare coverage option is also available.
Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.
Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!
Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.
Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.