DONOR CARE REPRESENTATIVE (HYBRID)

Oklahoma Blood Institute•Oklahoma City, OK

6d•$15 - $20•Hybrid

About The Position

Our Blood Institute is seeking Donor Care Representatives to contact and schedule appointments with current blood donors in support of its lifesaving mission. Representatives communicate with donors individually, provide accurate information, maintain records, and document outcomes, appointments, and donor communications. This is a hybrid role, combining work from home with on-site work and on-site training. Applicants must live in Oklahoma, Texas, or Arkansas. The schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m., though hours may vary. Pay is $15.00 per hour or may be based on education and/or experience. The position offers a $500 bonus after six months and a $1,000 bonus after one year. Employees must have home internet and a cell phone; Our Blood Institute provides a computer for work purposes.

Requirements

High school diploma or equivalent.
Pleasant voice and professional manner.
Ability to communicate effectively and speak clearly to the public over the phone.
Must live in Oklahoma, Texas, or Arkansas.
Must have home internet and a cell phone.

Nice To Haves

Bilingual ability is a plus.

Responsibilities

Place outbound calls using the Five9 dialer and document all calls with accurate dispositions.
Call donors from assigned lists to schedule donation appointments.
Answer inbound calls and transfer them to the appropriate department or representative as needed.
Consistently meet established KPIs, including appointment rate, appointment show rate, appointment conversion rate, and quality call rate/percentage.
Follow approved scripts, talking points, and call guidelines as directed.
Use appropriate brand identity, tone, and promotional messaging in all donor communications.
Leave clear, accurate, and professional recorded voicemail messages.
Accurately document donor interactions, notes, and outcomes in the HemaConnect environment.
Educate donors on automated donation procedures and encourage participation in other donation methods.
Maintain a high level of customer service on all inbound and outbound interactions, with appropriate follow-up.
Maintain and update donor profiles through accurate and timely data entry.
Demonstrate integrity, professionalism, and confidence in all donor communications.
Maintain strict confidentiality of all medical, donor, client, and business information.
Comply with all applicable compliance requirements, safety directives, and regulations.