DONOR CARE REPRESENTATIVE (HYBRID)
About The Position
Our Blood Institute is seeking Donor Care Representatives to contact and schedule appointments with current blood donors in support of its lifesaving mission. Representatives communicate with donors individually to gain their commitment to support the mission, provide accurate information, maintain records, and document communication outcomes and appointments. The role is hybrid, combining work from home with on-site work and on-site training. Candidates must live in Oklahoma, Texas, or Arkansas. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., and may vary. Pay is $15.00 per hour or based on education and/or experience, with a $500 bonus after six months and a $1,000 bonus after one year. The employer provides a computer for work purposes; candidates must have home internet and a cell phone.
Requirements
- High school diploma or equivalent.
- Pleasant voice and professional manner.
- Ability to communicate effectively and speak clearly to the public over the phone.
- Must live in Oklahoma, Texas, or Arkansas.
- Must have home internet and a cell phone.
Nice To Haves
- Bilingual ability is a plus.
Responsibilities
- Place outbound calls using the Five9 dialer and document calls with accurate dispositions.
- Call donors from assigned lists to schedule donation appointments.
- Answer inbound calls and transfer them to the appropriate department or representative as needed.
- Consistently meet established KPIs, including appointment rate, appointment show rate, appointment conversion rate, and quality call rate or percentage.
- Follow approved scripts, talking points, and call guidelines.
- Use appropriate brand identity, tone, and promotional messaging in donor communications.
- Leave clear, accurate, and professional recorded voicemail messages.
- Accurately document donor interactions, notes, and outcomes in the HemaConnect environment.
- Educate donors on automated donation procedures and encourage participation in other donation methods.
- Maintain a high level of customer service during inbound and outbound interactions, with appropriate follow-up.
- Maintain and update donor profiles through accurate and timely data entry.
- Demonstrate integrity, professionalism, and confidence in donor communications.
- Maintain strict confidentiality of medical, donor, client, and business information.
- Comply with applicable compliance requirements, safety directives, and regulations.
Benefits
- $500 bonus after six months.
- $1,000 bonus after one year.
- Computer provided for work purposes.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
