DONATION WAREHOUSE ASSOCIATE

Goodwill Southeast Georgia•Hinesville, GA

29d

About The Position

The Donation Warehouse Associate is the first point of contact for donors and customers and helps provide a positive experience through excellent customer service. The role assists with unloading and categorizing donations, maintaining clean and organized work areas, and keeping accurate donation records while following safety and security practices. The associate greets donors, helps unload donations, provides tax receipts, tracks daily donation counts, and thanks donors. Donations are sorted into appropriate categories, with hard goods prioritized and processing completed within 24 hours. The role also involves maintaining the drive-through and work area, moving trash to a compactor or dumpster, and operating the compactor as needed. Associates support store management in meeting goals and deadlines, participate in activities outside the store as needed, attend assigned training, and contribute to Goodwill’s retail and organizational mission. Work takes place indoors and outdoors, with exposure to varying weather conditions and dust, and involves moderate physical exertion. The position requires a flexible schedule, including evenings, weekends, and holidays as needed.

Requirements

High school diploma or GED, or equivalent job-related experience.
Strong interpersonal communication skills.
Ability to assess donated goods quickly and determine appropriate routing.
Functional reading and writing skills.
Good eyesight and color vision.
Ability to work a flexible schedule, including evenings, weekends, and holidays as required.
Ability to lift and carry 40–60 pounds.
Ability to push or pull up to 100 pounds.
Ability to stand, bend, kneel, reach, stoop, squat, and push frequently.
Ability to work indoors and outdoors in varying weather conditions, with exposure to dust and moderate physical exertion.
Ability to adapt to a fast-paced work environment with occasional short deadlines.

Responsibilities

Provide excellent service and work toward donor and customer satisfaction.
Greet donors promptly and courteously, assist with unloading donations, provide tax receipts, maintain accurate daily donation counts, and thank donors.
Sort donations into appropriate categories, prioritize hard goods, and ensure donations are processed within 24 hours.
Keep the drive-through and work area clean, neat, and organized.
Transport trash to the compactor or dumpster and operate the compactor as needed.
Follow safety policies and report hazards or injuries to help maintain a safe and secure work environment.
Work with store management to meet store goals and deadlines.
Participate in activities outside the store as needed and attend assigned training sessions.
Complete tasks that support Goodwill’s retail and organizational mission.