Part-Time Donation Services Associate - Lake Arbor Store

Goodwill of Colorado • Arvada, CO

7d • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The associate greets customers, provides friendly and efficient service, answers product questions, and helps unload donations from vehicles or other areas. Donations must be handled with care, inspected, and sorted for the sales floor or shipment to other locations.

The role helps maintain a safe, clean, and organized donations entrance and parking lot. Depending on the assignment, the associate may maintain a remote donation center, shed, or trailer; follow opening and closing procedures; stock supplies; monitor and report donation levels; and communicate when a warehouse or trailer is becoming full and a truck is needed. The associate may assist drivers with loading and unloading donations, cross-train in other departments, serve as a backup in other areas, and report to a store or stand-alone center when necessary. Duties may extend beyond those listed.

This is a part-time position at the Lake Arbor Store. Weekend and evening availability is required, and the schedule may include holidays and occasional overtime. Donation hours are Monday through Saturday, 8:00 a.m. to 8:30 p.m., and Sunday, 9:00 a.m. to 7:00 p.m. The position pays $17.01 per hour and is eligible for DailyPay. Work includes outdoor duties in varying weather and temperatures, as well as lifting, carrying, pushing, pulling, bending, and moving donations and furniture.

Requirements

• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and sending and receiving email.
• Ability to work in varying weather conditions and temperatures.
• Ability to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the stated physical demands, including frequent lifting and carrying of heavy items, pushing and pulling, bending, and standing and walking continuously.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers promptly, provide friendly and efficient service, and answer product questions as needed.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items with care and sort them into appropriate bins or production areas.
• Inspect donations and determine whether items should be sorted for the sales floor or shipped to other locations.
• Maintain a safe, clean, and organized donations entrance and parking lot for customers and employees.
• When assigned to a remote donation site, maintain donation centers, sheds, or trailers and follow opening and closing procedures.
• Keep supplies stocked at remote sites as necessary.
• Track and report donation levels daily at remote donation centers to prevent trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail center and donation center policies, procedures, and safety processes.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Cross-train in other departments or areas and provide backup as required.
• Report to the store ADC or stand-alone center when necessary.
• Price furniture, assist with customer carry-outs, and load and unload furniture into customer vehicles.

Benefits

• DailyPay access, a voluntary benefit that allows employees to access pay on their own schedule.
• Part-time employees in the Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave.
• Employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; employees must be at least 18 years old to participate.
• Goodwill of Colorado is an eligible employer for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED