Part-Time Donation Services Associate - Austin Bluffs Store

Goodwill of Colorado • Colorado Springs, CO

5d • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The associate greets customers promptly and courteously, answers questions, and may help unload donations from vehicles or other areas. They handle donated goods with care, inspect and sort items for the sales floor or shipment to other locations, and help maintain a safe, organized, and clean donation entrance and parking lot.

When assigned to a remote donation center, the associate may maintain the site, shed, or trailer; follow opening and closing procedures; keep supplies stocked; track and report donation levels; and communicate when a trailer or warehouse is becoming full and a truck is needed. The role also involves assisting drivers with loading and unloading, following center policies and safety procedures, cross-training or backing up other areas, and reporting to a store or stand-alone center when necessary. The work takes place outdoors in varying weather conditions and temperatures. The position may include duties beyond those listed as needed.

Requirements

• Must be able to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
• Must be able to make decisions by following Goodwill standards and guidelines.
• Must have basic computer skills to log into a computer system, order supplies, and send and receive email.
• Must be able to work in various weather conditions and varying temperatures.
• Must be able to use safety equipment to assist with lifting heavy objects, such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Must communicate effectively with customers, managers, supervisors, staff, and peers.
• Must be able to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Physical ability to meet the listed job demands, including frequent lifting and carrying of heavy items and continuous standing and walking.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers promptly, provide courteous customer service, and answer product questions as needed.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items with care and sort them into appropriate bins or production areas.
• Inspect donations and assess their quality for the sales floor or shipment to other locations.
• Maintain a safe, organized, and clean environment in donation entrance and parking lot areas.
• When working at a remote site, maintain donation centers, sheds, or trailers and follow opening and closing procedures.
• Keep supplies stocked at remote sites as necessary.
• Track and report donation levels daily at remote locations to prevent trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures for employees and customers.
• Cross-train in other departments or areas and provide backup as required.
• Report to a store ADC or stand-alone center when necessary.

Benefits

• Eligible for DailyPay, a voluntary benefit that provides access to pay on the employee’s chosen schedule.
• Part-time employees in the Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave.
• Employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; participation requires being at least 18 years old.
• Goodwill of Colorado is an eligible employer for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED