Part-Time Donation Processing Associate

The Salvation Army Central Territory•Clinton Twp, MI

About The Position

The Donation Processing Associate at The Salvation Army Thrift Store is the first point of contact for donors and helps turn donations into funding for community programs. The role combines donor service, donation processing, and support for store production. Training is provided on the donation process, production standards, and store procedures, with ongoing coaching and support from store leadership. The position offers an opportunity to build retail and customer service skills.

Requirements

High school diploma or currently pursuing one.
Strong English communication skills for interactions with donors and team members.
Basic computer skills and ability to learn new systems.
Basic math skills.
Ability to pass a pre-employment background check.
Availability for a flexible schedule, including weekends, holidays, and evenings.
Ability to regularly lift and move up to 50 pounds and occasionally lift and move up to 100 pounds.
Ability to stand for extended periods and walk, reach, climb, balance, stoop, kneel, and crouch as needed.
Ability to work in various weather conditions, including outdoor exposure.

Responsibilities

Greet donors, provide assistance, and deliver exceptional donor service.
Process and track donations accurately.
Maintain a clean and well-organized donation area.
Sort, load, and unload Salvation Army trucks according to center policy.
Power sort donations as they arrive, where applicable.
Support production processes as needed.
Safeguard donated materials and assigned equipment.
Report complaints, damage, or injuries occurring in the donation area.
Guide donors on acceptable materials and provide information about pickup services for heavy items.