Donation Processing Associate (PM)

The Salvation Army USA Central Territory • Gurnee, IL

7h • Onsite

About The Position

The Donation Processing Associate is the first point of contact for donors at The Salvation Army Thrift Store. The role combines customer service, donation processing, and mission-driven work supporting The Salvation Army’s community programs. The position is part-time, up to 20 hours per week, based in Gurnee, with a shift of 4:30 p.m. to 8:30 p.m. and availability required on Sundays from 10 a.m. to 3 p.m.

The Salvation Army is an international movement and part of the universal Christian church. Its mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination. Thrift stores help fund Adult Rehabilitation Centers and offer affordable shopping options to the community.

Requirements

• High school diploma or currently pursuing one.
• Strong English communication skills for donor and team interactions.
• Basic computer skills and ability to learn new systems.
• Basic math skills.
• Ability to pass a pre-employment background check.
• Availability for a flexible schedule, including weekends and evenings.
• Ability to regularly lift and move up to 50 pounds and occasionally lift and move up to 100 pounds.
• Ability to stand for extended periods and walk, reach, climb, balance, stoop, kneel, and crouch as needed.
• Ability to work in various weather conditions, including outdoor exposure.

Responsibilities

• Greet donors, offer assistance, and provide exceptional donor service.
• Process and track donations accurately.
• Maintain a clean and well-organized donation area.
• Sort, load, and unload Salvation Army trucks according to center policy.
• Power sort donations as they arrive, where applicable.
• Support production processes as needed.
• Safeguard donated materials and assigned equipment.
• Report complaints, damage, or injuries occurring in the donation area.
• Guide donors on acceptable materials and provide information about pickup services for heavy items.

Benefits

• 403(b) retirement savings plan with immediate eligibility.
• Voluntary life insurance options.
• Vacation days, with accrual beginning after the first month and eligibility after 90 days.
• Personal days, eligible after 90 days.
• Sick days with discretionary days.
• Paid holidays with immediate eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED