Part-Time Donation Processing Associate
About The Position
The Donation Processing Associate is a part-time, mission-driven role at The Salvation Army Thrift Store in Southgate, Michigan. The associate serves as a first point of contact for donors, providing customer service while processing donations that help fund community programs. The position also supports store production processes and helps maintain a clean, organized, and safe donation area. The schedule is 20 hours per week and may include evenings, weekends, and holidays as scheduled. Paid training is provided in donation processing, production standards, and store procedures, with ongoing coaching and support from store leadership. The role offers an opportunity to build retail and customer service skills in a team-oriented environment. Success includes positive donor feedback, meeting production goals, accurate donation tracking and receipting, a clean donation area, strong teamwork, and reliable attendance.
Requirements
- High school diploma or currently pursuing a high school diploma.
- Strong English communication skills for interactions with donors and team members.
- Basic computer skills and ability to learn new systems.
- Basic math skills.
- Ability to pass a pre-employment background check.
- Availability for a flexible schedule that includes evenings, weekends, and holidays.
- Ability to regularly lift and move up to 50 pounds and occasionally lift and move up to 100 pounds.
- Ability to stand for extended periods and walk, reach, climb, balance, stoop, kneel, and crouch as needed.
- Ability to work in various weather conditions, including outdoor exposure.
Responsibilities
- Greet donors, provide assistance, and deliver exceptional donor service.
- Process and track donations accurately, including receipting.
- Maintain a clean and well-organized donation area.
- Sort, load, and unload Salvation Army trucks according to center policy.
- Power sort donations as they arrive, where applicable.
- Support production processes as needed.
- Safeguard donated materials and assigned equipment.
- Report complaints, damage, or injuries occurring in the donation area.
- Guide donors on acceptable materials and provide information about pickup services for heavy items.
Benefits
- Paid training
- Ongoing coaching and support from store leadership
- Employee discount
- Employee Assistance Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
