Donation Door Attendant

Goodwill Industries of Southwest Florida•Naples, FL

13d

About The Position

Goodwill Southwest Florida is seeking a Donation Door Attendant to serve as a front-line representative of the organization while receiving, recording, and sorting donated goods through the Kaizen system. The position provides customer service to donors, maintains a clean and safe donation area, and processes donations according to established procedures and guidelines. The attendant may also support processing, cleaning, fixtures, equipment, and other store-related duties as assigned by supervisors. The role requires regular attendance and punctuality, adherence to company policies and training, and the ability to work a flexible schedule.

Requirements

Ability to communicate effectively verbally and in writing.
Ability to stand for extended periods and independently stoop, bend, kneel, push, and pull.
Ability to use a donation tablet.
Ability to frequently lift at least 40 pounds and occasionally team-lift up to 100 pounds.
Ability to exercise good judgment, patience, and understanding while providing excellent customer service.
Ability to occasionally work outdoors in varying temperatures and weather conditions.
Ability to work in a fast-paced environment.
Ability to work a flexible schedule.

Nice To Haves

High school diploma or equivalent preferred.
Retail and/or stock handling experience preferred.

Responsibilities

Greet donors and customers courteously and provide excellent customer service.
Receive donations by loading items from donor vehicles into hoppers, recording donations, and providing donation receipts.
Evaluate donations using established guidelines and tactfully explain when items cannot be accepted.
Thank donors and maintain courteous interactions.
Keep indoor and outdoor donation areas clean, neat, and free of debris.
Sort donations using the current Track Method and follow RAW/Outlet sorting and labeling guidelines.
Sort and place pulls, outlet merchandise, recyclable commodities, and other materials in designated containers, hoppers, Gaylords, totes, or assigned locations to support aftermarket operations and minimize disposal expenses.
Remove unsafe pallets and Gaylords from service and safely load and unload storage trailers.
Follow safety policies and procedures, including using required personal protective equipment (PPE).
Practice the company's customer service program.
Follow company policies and complete required training programs.
Maintain regular attendance and punctuality according to assigned schedules.
Perform processing, cleaning, fixture and equipment support, and other store-related duties as assigned by supervisors.