Donation Door Attendant

Goodwill Industries of Southwest Florida•Cape Coral, FL

9d•Onsite

About The Position

Goodwill Southwest Florida is seeking a Donation Door Attendant to serve as a front-line representative of the organization while receiving, recording, and sorting donated goods through the Kaizen system. The role provides customer service to donors, maintains a clean and safe donation area, and ensures donations are processed according to established procedures and guidelines. The attendant receives donations, evaluates items against established guidelines, sorts and directs materials to designated areas, and supports aftermarket operations while minimizing disposal expenses. The position also includes cleaning, equipment and fixture support, and other store-related duties as assigned.

Requirements

High school diploma or equivalent preferred.
Retail and/or stock handling experience preferred.
Ability to communicate effectively verbally and in writing.
Ability to stand for extended periods and independently stoop, bend, kneel, push, and pull.
Ability to use a donation tablet.
Ability to frequently lift at least 40 pounds and occasionally team-lift up to 100 pounds.
Ability to exercise good judgment, patience, and understanding while providing excellent customer service.
Ability to occasionally work outdoors in varying temperatures and weather conditions.
Ability to work in a fast-paced environment.
Ability to work a flexible schedule.

Nice To Haves

High school diploma or equivalent.
Retail and/or stock handling experience.

Responsibilities

Greet donors and customers in a friendly manner and provide excellent customer service.
Load donated items from donor vehicles into hoppers, record donations, and provide donation receipts.
Evaluate donations using established guidelines and tactfully explain when items cannot be accepted.
Thank donors and maintain courteous interactions.
Keep donation areas inside and outside the facility clean, neat, and free of debris.
Sort donations using the current Track Method and follow RAW/Outlet sorting and labeling guidelines.
Sort and place pulls, outlet merchandise, recyclable commodities, and other materials in designated containers or locations to support aftermarket operations and minimize disposal expenses.
Remove unsafe pallets and Gaylords from service and safely load and unload storage trailers.
Follow safety policies and procedures, including using required personal protective equipment (PPE).
Follow the company's customer service program and company policies, and complete required training.
Maintain regular attendance and punctuality according to assigned schedules.
Perform processing, cleaning, fixture and equipment support, and other store-related duties as assigned by supervisors.