Donation Development Liaison III

The Donor Network Inc•Miami Lakes, FL

22d

About The Position

The Donation Development Liaison III supports the mission, goals, and strategic plan of the South Florida Donor Network, Inc. (SFDN). The role supports the development, implementation, maintenance, and evaluation of educational and development strategies intended to increase organ and tissue donation. It also participates in potential organ donor referral management alongside Donation Development, Organ Services, and Family Services staff. The liaison works with hospitals and other referring agencies to strengthen partner relationships, assess needs, develop and implement improvement plans, monitor compliance and performance, and provide education. The role also supports real-time referrals and donor cases, maintains timely documentation and reporting, conducts surveys and after-action reviews, and contributes to staff development, departmental improvement, and community activities.

Responsibilities

Serve as liaison between SFDN and referring partner agencies.
Conduct routine visits to hospitals and out-of-hospital referring agencies and develop relationships with partner personnel according to current standards of practice.
Ensure needs assessments are conducted at SFDN DSA hospitals and out-of-hospital referring agencies.
Develop and implement written plans based on assessment results, and ensure plans are shared with and approved by key partner staff in a timely manner.
Generate and evaluate statistics and reports according to current standards of practice; assess needs and notify appropriate partner personnel when partners are not compliant with organ donation laws and regulations or do not meet standards.
Ensure tracking tools are developed and maintained to monitor partner profiles, including key contacts and information.
Complete monthly goals on time, including keeping database and reporting systems up to date.
Respond to real-time case activity according to current standards of practice and participate in TOAST calls as established by those standards.
Address issues identified on cases and participate in referral management with Donation Development, Organ Services, and Family Services staff as assigned.
Provide on-site support during referrals and donor cases as assigned, and keep key donation champions informed of case progress.
Assist with cases pending authorization and during donor management, before and after recovery.
Communicate effectively with Administrators on Call (AOCs) and provide updates while on site.
Complete real-time iTransplant documentation and all other required documentation in a timely manner.
Conduct hospital and post-donor surveys, obtain feedback from hospital staff, and provide survey results to hospital staff.
Conduct on-site after-action reviews with hospital personnel after donor cases according to current standards of practice and deliver outcome letters.
Plan, develop, create, and implement education programs and process improvements for partners to support compliance with donation regulations. This includes communication, education, presentations, brochures, libraries, partner programs and events, new-hire orientations, and continuing education programs for non-organ-producing partners.
Represent SFDN at public events requiring a speaker or guest with clinical knowledge, as requested.
Participate in SFDN committees, special functions, and community events as needed.
Participate in external organizations, including NATCO, CMS, HRSA, and AOPO, as assigned.
Promote team unity and leadership by example, mentor new staff, and perform additional duties and projects assigned by department leadership.
Lead department training and development in collaboration with department leadership and the Education and Development department.
Participate in analysis of departmental performance data and suggest improvements.
Participate in or volunteer at community service events hosted by SFDN.
Serve as Donation Development AOC as assigned by department leadership.
Perform other duties as assigned.