Donation Attendant Store - Stratford Hills

Goodwill Of Central And Coastal Virginia • Richmond, VA

4d

About The Position

The Donation Attendant contributes to Goodwill’s mission by assisting customers with donated goods and ensuring donations are presorted promptly, accurately, and safely. The role includes welcoming donors, helping unload donated items from vehicles without causing damage, sorting and labeling donations by category, and loading trailers. The associate also maintains a clean and organized work area, protects company assets, follows department policies and safety procedures, communicates issues to a supervisor, and provides courteous customer service while representing Goodwill professionally.

This position has no supervisory responsibilities. A high school diploma or GED is preferred, though a combination of education and work experience may be considered. No previous experience or professional certifications are required. The associate is not required to drive as part of the job, but must successfully pass a criminal background check. The position may involve access to confidential information, which must be handled according to Goodwill’s privacy and security procedures.

The role requires lifting up to 50 pounds, with frequent lifting or carrying of objects weighing up to 25 pounds. The work environment is moderate, with occasional exposure to extreme temperatures, noise, fumes, or dust. Availability to work evenings and/or weekends as business needs dictate is required.

Requirements

• No previous experience required.
• Must successfully pass a criminal background check.
• Must be available to work evenings and/or weekends as business needs dictate.
• Must be able to lift up to 50 pounds and frequently lift or carry objects weighing up to 25 pounds.
• Must follow Goodwill safety, privacy, and security procedures.

Nice To Haves

• High school diploma or GED preferred; a combination of education and work experience may be considered.

Responsibilities

• Provide prompt, efficient, and courteous service to internal and external customers.
• Greet donors and assist them with unloading donations from their vehicles while taking care not to damage the vehicles.
• Presort donations by category and label them accurately.
• Load trailers safely, efficiently, and accurately.
• Maintain a clean and organized work environment to support the safety of associates and customers.
• Protect company assets and promptly report known or suspected security or theft concerns.
• Follow department policies and procedures.
• Communicate consistently with the supervisor about problems involving the donation area or customers.
• Maintain a positive public image by following Goodwill dress code and personal hygiene standards.
• Use sound judgment in customer interactions and decisions affecting customers and Goodwill.
• Follow Goodwill safety rules and regulations.
• Follow procedures for protecting confidential information and privacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED