Domestic Violence Shelter Crisis Intervention Specialist

Hope and Healing Survivor Resource Center•Medina, OH

5d•Onsite

About The Position

The Domestic Violence Shelter Crisis Intervention Specialist maintains a safe, supportive environment for survivors residing in the shelter. Using trauma-informed approaches, the specialist provides individualized support, resources, and crisis intervention to survivors of domestic violence, sexual assault, and human trafficking. The role also supports shelter operations, collaborates with community agencies and staff on individualized survivor plans, and completes required documentation. The position is based at the Medina County Shelter and works 12:00 a.m. to 8:00 a.m., Monday through Friday.

Requirements

High school diploma or equivalent.
Valid Ohio driver's license and ability to be insured.
Ability to pass Ohio Bureau of Criminal Investigations and Federal Bureau of Investigation background checks.
Strong interpersonal and communication skills, particularly with diverse populations.
Proficiency in Microsoft Word and Excel.

Nice To Haves

CPR, First Aid, AED, and Narcan certifications.
At least one year of experience working with survivors of trauma, or in mental health or addiction.

Responsibilities

Provide confidential, trauma-informed support, including crisis intervention, advocacy, hotline responses, shelter intakes, referrals, safety planning, and follow-up care.
Assist with shelter coverage, safety, transportation, conflict resolution, cleaning, and food preparation as needed.
Facilitate workshops on self-sufficiency skills and provide daily engagement with survivors.
Complete timely and accurate documentation in accordance with agency policy.
Collaborate with agencies to secure services for survivors and support case managers and H&H staff in developing individualized survivor plans.
Participate in professional development and represent the organization in the community.
Adhere to Service Excellence standards and comply with agency policies and procedures, federal and state requirements, CARF standards, and educational, certification, and registry requirements.
Perform other duties as assigned.