DOL SS ADV

Georgia Department of Revenue•Cartersville, GA

4d•$46,000•Onsite

About The Position

The Georgia Department of Labor is seeking a DOL Services Specialist Advanced for the Cartersville Career Center in Cartersville, Georgia. Under limited supervision, this position performs professional functions related to unemployment services and the release of claims eligibility determinations under Georgia Unemployment Law. The role supports GDOL’s effort to become a forward-looking, collaborative organization that responds effectively to emerging needs and serves the public.

Requirements

High school diploma or GED and three years of job-related experience, or one year of experience at the lower-level Employment Services Specialist 1 (SSP090) or an equivalent position.
Minimum of two years of claims processing experience.

Nice To Haves

Associate’s degree from an accredited college or university and one year of related experience, or a high school diploma or GED and three years of related experience.

Responsibilities

Interview unemployment applicants to obtain information needed to provide services.
Provide job counseling to help applicants identify their abilities, needs, interests, and values in relation to job and career opportunities.
Conduct hearings professionally and courteously.
Use appropriate interviewing techniques to obtain relevant information.
Conduct in-depth fact-finding interviews to determine unemployment insurance eligibility and resolve claims issues.
Complete fact-finding interviews within established time frames and in accordance with applicable laws and guidelines.
Identify, document, and resolve separation and availability issues.
Provide claimants with appropriate instructions about their unemployment responsibilities.
Apply state law and departmental procedures when disseminating program information.
Clearly and accurately communicate applicable laws and procedures to employers.
Answer claimants’ questions about program eligibility and explain the appeals process.
Process claims from the universal queue.
Assist customers in person and/or by phone with unemployment-related issues and questions.
Provide one-on-one assistance with the claims filing process.
Submit claims-related documents to the imaging system.