Documentation Specialist
About The Position
Precision matters. Ownership matters. Your work makes the difference Are you highly organized, detail-driven, and passionate about doing work that truly matters? Do you thrive in a role where accuracy, communication, and follow-through directly impact people’s lives? We’re looking for a Documentation Specialist who thrives in a structured, high-accountability environment and understands the importance of accuracy, urgency, and compliance. In this role, you’ll be responsible for ensuring critical documentation is complete, compliant, and processed efficiently while building strong, professional relationships with physician offices and internal partners
Requirements
- High school diploma or equivalent (associate degree preferred)
- 3+ years of experience in a fast-paced, metrics-driven administrative, healthcare support, or customer service environment
- Demonstrated experience managing documentation workflows requiring accuracy, compliance, and follow-through
- Working knowledge of Medicare/Medicaid processes and documentation standards
- Strong verbal communication skills, with confidence interacting with external professional offices
- Proven ability to manage multiple priorities while maintaining a high level of accuracy
- Proficiency in Microsoft Office (Outlook, Excel, Word) with strong typing and data entry accuracy
- Candidates must currently possess unrestricted authorization to work in the United States. Work visa sponsorship is not available for this role
Nice To Haves
- Experience working with physician offices, medical documentation, or regulated environments
- Familiarity with compliance-driven processes or audit requirements
- Experience in roles requiring high-volume follow-up and documentation completion
Responsibilities
- Proactively contact physician offices to confirm receipt of required paperwork
- Review documentation for completeness and compliance with strict standards
- Follow up persistently to ensure all required information is accurate and fully completed
- Own each interaction with professionalism and empathy through inbound and outbound calls
- Build strong, trust-based relationships with physician offices and partners
- Ensure every touchpoint reflects a high standard of service and responsiveness
- Clearly communicate the urgency and importance of timely documentation
- Guide physician offices through requirements to reduce delays and errors
- Partner with internal teams to support product awareness and opportunities
- Receive, process, and organize a high volume of sensitive documents and communications
- Manage both electronic and paper files with a high level of accuracy and confidentiality
- Analyze workflows and identify opportunities to improve efficiency
- Adhere strictly to all company policies, especially when handling confidential information
Benefits
- Medical, Rx, Dental, Vision, Flexible Spending & Health Savings Accounts, EAP, Health Advocacy, Financial Planning, Parental Leave, Care.com, Group Life & AD&D, Voluntary Life Insurance, Short Term & Long Term Disability, 401(k) Plan with Company Match, PTO, Holiday’s & Leaves, Accident Insurance, Critical Illness Insurance, Hospital Indemnity, Pet Insurance, Identity Theft Protection, Long Term Care + Life Insurance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
