Documentation Specialist -In-office

AdaptHealth, LLC • Daytona Beach, FL

5d • $17 - $20 • Onsite

About The Position

The Documentation Specialist plays a key role in keeping patient care moving forward by ensuring timely and accurate collection and management of patient documentation needed for compliant billing and a healthy revenue cycle. The role works closely with physician offices, insurance providers, and internal teams to remove barriers to care and payment. It is an in-office position.

Requirements

• High school diploma or equivalent work experience.
• One year of administrative experience; examples include insurance, billing, claims, call center, or financial services.
• Strong problem-solving skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills.
• Proficient computer and system skills.
• Ability to work in a fast-paced environment while multitasking.

Responsibilities

• Review, analyze, and validate clinical documentation to ensure payer compliance and billing readiness.
• Collect and manage patient eligibility documents, including prescriptions, CMNs/LMNs, clinical notes, labs, and prior authorizations.
• Resolve pending revenue by reconciling documentation with outstanding charges.
• Request and track prior authorizations, including coordination with state Medicaid programs.
• Identify documentation trends or recurring issues and proactively escalate them and educate internal teams and provider offices.
• Ensure compliance with Medicare, Medicaid, HIPAA, and private insurance regulations.
• Generate and manage electronic documentation requests to physicians and insurance companies.
• Communicate with physician offices and payers to obtain missing or incomplete documentation.
• Collaborate with AdaptHealth sales, support, and customer service teams to support timely billing.
• Maintain and update physician databases to ensure accurate communication and document delivery.
• Serve as backup support for customer service inquiries as needed.
• Meet productivity, quality, and attendance standards while contributing to a team-focused, continuous improvement culture.
• Perform all other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
• 401(k) with company match.
• Paid time off plans, including six paid holidays.
• Employee Stock Purchase Plan.
• Paid parental bonding leave.
• Short- and long-term disability insurance.
• Life and AD&D insurance.
• Flexible Spending Accounts and Health Savings Accounts.
• CVS Minute Clinic and Teledoc access.
• Spousal Advantage Reimbursement Plan.
• Identity Theft Protection and Legal Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED