Documentation Specialist

CHC Solutions, Inc. • Morgantown, WV

17d • Onsite

About The Position

CHC Solutions, Inc. is seeking a Documentation Specialist to join its Morgantown, West Virginia office. The company provides medical supplies to patients, verifies insurance coverage, ships prescribed supplies, and bills insurers, with a focus on customer service and improving the patient experience.

The Documentation Specialist works with a dedicated team to help ensure patients receive medical supplies prescribed by their health care providers. The role involves obtaining and resolving documentation needed for insurance billing, following up on assigned accounts and outstanding documentation, responding to inquiries, and working with patients, physician offices, sales representatives, and internal teams. The position must follow company policies, patient protocols, applicable government regulations, and professional standards.

Requirements

• Demonstrated ability to provide exceptional customer service.
• Strong problem-solving and critical-thinking skills.
• Ability to communicate professionally, clearly, and accurately, both verbally and in writing.
• Proven ability to manage multiple tasks simultaneously while meeting strict deadlines.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Provide professional, exceptional customer service in interactions with customers, vendors, and employees.
• Follow established workflows and ensure timely follow-up on assigned accounts.
• Communicate with patients, physician offices, and internal teams to obtain information and documentation required for insurance billing.
• Research documentation discrepancies or issues and work toward resolution.
• Clearly communicate documentation-related issues to sales representatives or appropriate CHC Solutions team members.
• Proactively follow up on outstanding documentation until it is received and orders are billable, meeting timely filing deadlines.
• Respond promptly to customer calls and written inquiries.
• Collaborate with customers and the sales team to resolve account-related concerns as needed.
• Comply with CHC Solutions payment policies, procedures, and patient protocols, as well as applicable government regulations and professional standards, including voluntary compliance plans.

Benefits

• Competitive salary.
• Generous paid time off for full-time employees.
• Health, dental, and vision insurance.
• Life, AD&D, and long-term disability coverage.
• Opportunities to grow skills and advance a career in health care.
• Inclusive workplace.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed