Document Management Technician II

City and County of Denver • Denver, CO

1d • $21 - $34 • Hybrid

About The Position

The Family and Adult Division (FAAD) of Denver Human Services is seeking a flexible, adaptable, and detail-oriented individual to serve as a Document Management Technician II. In this role, you will be tasked with working in the application cells and conducting various aspects of document management operations. The App Cell team within FAAD processes incoming PEAK and Paper Applications in Denver County from clients who are applying for public assistance programs (Food Assistance, Financial, Medicaid, and TANF). Duties for this role include application initiation in Colorado Benefits Management System (CBMS), scheduling eligibility interviews in work management system (WMS), tracking production on various excel and other Microsoft worksheets, occasional client contact via phone and determining program needs such as redetermination or new application processing and creating tasks for eligibility workers to determine eligibility.

Requirements

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Two (2) years of clerical experience and one (1) year of experience as a Document Management Technician I.
• Proficient time management skills
• Exceptional teamwork and customer service capabilities
• Effectiveness in both individual and team-oriented work
• Eagerness to learn and comprehend all essential documents and processes for success in this role
• Capable of thriving in a fast-paced work environment.
• Capacity to adjust to frequent process changes.
• Proficient in handling diverse spreadsheets and managing extensive data entry tasks.
• Capable of independently problem-solving and resolving issues with minimal guidance from superiors.
• Adaptable work schedule, including the potential for mandatory overtime as needed.
• Demonstrates a stable and reliable work history

Nice To Haves

• Experience working in Colorado Benefits Management System (CBMS) preferred, but not required
• Experience determining eligibility for governmental assistance or other eligibility preferred, but not required

Responsibilities

• Reviews PEAK/Paper applications and/or documents submitted by clients for public assistance programs.
• Confirms that the applications and documents are complete and meet the required standards for approval, forwarding applications and/or documents to the Supervisor or Lead when processing is required in another county.
• Communicates with clients via phone to verify information submitted on documents crucial for determining eligibility for assistance programs.
• Conducts comprehensive research in Colorado Benefits Management System (CBMS) and/or Work Management System (WMS) to identify key information and data elements related to submitted applications and documents.
• Organizes paper applications and/or documents.
• Utilizes Adobe Pro and other software to ensure indexed images meet established quality standards.
• Applies knowledge in public assistance programs and utilizes information gathered from database research to input essential data.
• Classifies and directs relevant applications and/or documents, establishing workflow tasks within the systems.
• Performs quality assurance by meticulously reviewing and confirming the accuracy of completed tasks, addressing, and resolving any identified errors through effective communication.
• Evaluates, suggests, and implements modifications to procedures and workflow, ensuring efficient and effective document management.
• Tracks and reports any issues that arise during document management operations, ensuring timely communication.
• Performs other duties as assigned, contributing to the overall success of the team and organization.

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year
• 12 paid holidays
• 1 personal holiday
• 1 Wellness Day
• 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED