Document Control

Smurfit Westrock • Indianapolis, IN

7d

About The Position

Smurfit Westrock is hiring a Document Control professional to help maintain and improve the quality systems supporting its manufacturing operations. The role ensures processes, procedures, and documentation are accurate, effective, and compliant with customer and company requirements. Working with cross-functional teams, the employee supports quality initiatives, conducts audits, manages document control activities, and contributes to continuous improvement across the facility. Typical work includes reviewing and updating controlled documents, assisting with internal and external audits, analyzing quality-related data, supporting corrective actions, and collaborating with employees and leadership to strengthen quality processes. The position contributes to operational excellence, customer satisfaction, and compliance while building expertise in quality systems and manufacturing best practices.

Requirements

• High school diploma or equivalent required.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to read, interpret, and apply procedures, work instructions, technical documents, and safety requirements.
• Strong mathematical and analytical skills.
• Intermediate computer skills, including Microsoft Office applications such as Excel, Word, and Outlook.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.
• Willingness to work overtime as business needs require.
• Ability to perform the essential functions of the position with or without reasonable accommodation.
• Experience supporting quality management systems in a manufacturing environment.
• Experience with document control, auditing activities, or compliance processes.
• Familiarity with corrective action programs and continuous improvement methodologies.
• Experience creating and maintaining controlled documentation such as procedures, work instructions, and forms.
• Knowledge of quality certifications and audit preparation processes.

Nice To Haves

• Minimum of 1 year of manufacturing experience preferred.

Responsibilities

• Conduct audits of quality systems, manufacturing processes, and products to ensure compliance with established requirements.
• Support internal and external audits by preparing documentation, tracking findings, and assisting with corrective action implementation.
• Analyze quality data and trends to identify process improvement and risk-reduction opportunities.
• Create, revise, and maintain controlled documents, including standard operating procedures, work instructions, forms, and customer specifications.
• Coordinate document control processes so employees have access to current and accurate information.
• Collaborate with department leaders to provide training, guidance, and resources that support quality objectives.
• Assist with resolving product and process quality concerns through investigation, documentation, and follow-up.
• Support efforts to maintain third-party certifications and comply with quality management system requirements.
• Respond to employee questions about quality procedures and documentation requirements.
• Deliver quality system training to employees as needed.
• Contribute to continuous improvement initiatives that enhance operational efficiency, product quality, and customer satisfaction.
• Support the Quality Team on special projects and other departmental initiatives.

Benefits

• Comprehensive training with numerous learning and development opportunities.
• Competitive compensation reflecting skills, experience, and potential.
• Career with a global packaging company where sustainability, safety, and inclusion are business drivers and foundational elements of daily work.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED