Document Control Manager

Flex • Littleton, MA

6h • Onsite

About The Position

JetCool, a Flex company, is hiring a Documentation Control Manager in Littleton, Massachusetts, reporting to the VP of Operations. The manager will design, implement, and lead JetCool’s documentation control function and processes, supporting growth in liquid cooling solutions for AI and high-performance computing. Preference is given to candidates with a proven record managing PLM systems that support high-volume production involving internal production and external value-add partnerships.

The role manages PLM-based documentation control and revision-controlled engineering change order (ECO) documents across Design Engineering, Production, and Customer Success. It develops and documents change-control processes, chairs the change control board, ensures ECOs are completed, approved, distributed, and exchanged correctly between PLM and ERP systems, and serves as the primary contact for the PLM partner. The manager also trains employees, supports change control throughout the NPI lifecycle, reviews BOMs, CAD drawings, and schematics for completeness and correct formatting, and leads documentation management with global value-add and contract manufacturing partners.

Requirements

• Four-year college degree.
• Minimum of 5–7 years of relevant industry experience, particularly in high-volume environments.
• Experience working with and configuring PLM systems to align with business needs.
• Experience working with stakeholders across Engineering, Manufacturing, Customer Success, value-add partners, and contract manufacturers.
• Demonstrated experience configuring and maturing a documentation control function within an expanding, hardware-based technology company.
• Domain expertise in working with, configuring, and maturing PLM systems and their interfaces with ERP systems.
• Demonstrated experience leading change control boards comprising internal and external stakeholders.
• Understanding of BOM construction for material flows, purchasing, lot/serial-number traceability, and PLM management.
• Ability to work in a fast-paced environment while delivering on commitments.

Nice To Haves

• Master’s degree preferred.
• Proven track record managing PLM systems that support high-volume production through a mix of internal production and external value-add partnerships.

Responsibilities

• Manage the PLM-based documentation control process for the creation and release of revision-controlled ECO documents across Design Engineering, Production, and Customer Success.
• Create, adapt, and document the change-control process and supporting forms.
• Chair the change control board (CCB).
• Ensure change orders are properly completed, approved, and distributed to internal and external stakeholders.
• Ensure released change orders are properly exchanged between PLM and ERP systems.
• Serve as the primary contact between JetCool and the PLM partner, managing ongoing system updates and keeping internal system configurations current.
• Train new employees on the PLM system and change order process.
• Participate in the NPI process by providing change order control throughout the NPI lifecycle.
• Review BOMs, CAD drawings, and schematics for correct formatting, metadata tagging, and missing attributes before final approval routing.
• Ensure ECOs specify the disposition of existing parts, such as use as-is, rework, or scrap, and describe the economic impact of changes.
• Provide documentation management point-of-contact leadership with global value-add and contract manufacturing partners.

Benefits

• Full range of medical, dental, and vision plans
• Life insurance
• Short-term and long-term disability
• Matching 401(k) contributions
• Vacation and paid sick time
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager