Document Control Coordinator

DriveTime • Mesa, AZ

5d

About The Position

The Document Control Coordinator is responsible for receiving, maintaining, and releasing original titles, contracts, and title applications for DriveTime and third-party entities. The role verifies and services titles, distributes documents to the appropriate departments, and arranges for documents to be returned to customers or outside vendors when loans are completed. It also supports accurate account updates, timely completion of assigned work, compliance with securitization guidelines, and on-site and off-site document storage. The coordinator ships and tracks documents and communicates with DMVs, title vendors, customers, and other third parties regarding title inquiries. Other duties may be assigned.

This position requires professional written and verbal communication, strong organization and time management, and the ability to prioritize multiple tasks in a fast-paced environment. The coordinator researches state and county title guidelines, resolves escalated issues, supports regulatory compliance, and works accurately and productively while maintaining regular, predictable attendance.

The role is based in an office environment and involves remaining stationary for much of the workday, operating office equipment, communicating with internal and external customers, and occasionally moving objects weighing up to 20 pounds. Reasonable accommodations may be made for employees with disabilities.

DriveTime Family of Brands describes itself as a Great Place to Work Certified employer and emphasizes professional growth. Benefits include medical, dental, and vision coverage; 401(k); company-paid life insurance; short- and long-term disability coverage; tuition reimbursement; a wellness program; paid time off for full-time roles; and access to an in-house gym and game room, social events, company outings, and rewards. Hiring is contingent on successful background and drug screening. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

Requirements

• High school diploma, GED, or equivalent certification.
• Experience with Microsoft Office, including Excel, Outlook, and Word.
• At least 1 year of professional experience in administration, data entry, customer service, sales, and/or the retail industry; an associate or bachelor's degree in business or a related field may substitute for experience.
• Strong written, verbal, and interpersonal communication skills.
• Strong time-management and organizational skills, including the ability to prioritize and multitask.
• Ability to maintain a consistent, positive demeanor in a fast-paced work environment.
• Ability to apply professional judgment to resolve escalated issues.
• Ability to work accurately, with attention to detail and high productivity.
• Self-motivation, sound decision-making, and the ability to work independently.
• Problem-solving skills and ability to use available resources.
• Regular and predictable attendance.
• Ability to remain stationary at least 75% of the time, occasionally move around the office, and operate a computer and office productivity equipment.
• Visual acuity and manual dexterity to operate office equipment; ability to communicate and exchange accurate information with customers.
• Ability to move objects weighing up to 20 pounds.

Nice To Haves

• Data-entry experience.
• Experience in financial services or with titles.
• Associate or bachelor's degree in business or a related field may be used as a proxy for the experience requirement.

Responsibilities

• Receive, maintain, and release original titles, contracts, and title applications for DriveTime and third-party entities.
• Verify and service titles, distribute documents to the appropriate departments, and return documents to customers or outside vendors when loans are completed.
• Review and update account information relating to document movement.
• Complete tasks on assigned accounts promptly to avoid lien loss, provide excellent customer service, and meet service-level agreements.
• Maintain on-site and off-site document storage.
• Ensure securitization guidelines are consistently met.
• Ship and track documents.
• Contact outside parties to obtain supporting information for title inquiries.
• Communicate by phone or email with DMVs, title vendors, customers, and other third parties as applicable.
• Research state and county guidelines and policies related to title inquiries.
• Resolve issues escalated by internal and external customers and support departmental compliance with regulatory requirements.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Company-paid life insurance
• Short- and long-term disability coverage
• Tuition reimbursement
• Wellness program with self-guided coaching and journeys, cash incentives, and discounts on medical premiums
• Paid time off, including wellness days, holidays, and personal time for full-time roles
• In-house gym
• Game room
• Social events, company outings, personal rewards, and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED