Doctor's Technician

Stanton Optical • Erie, PA

13d • Onsite

About The Position

Stanton Optical’s Doctor’s Technician is the first point of contact for patients and helps create an efficient transition between clinical services and the retail team. The role provides outstanding customer service, supports sales, and fosters collaboration between retail and clinical services.

Stanton Optical is a full-service retail optical center focused on making eye care easy, accessible, and affordable. The company’s values are Integrity, Collaboration, Accountability, Respect, and Empowerment. This is an on-site store position reporting to the Store (Brand) Manager.

Eligible employees may receive medical, dental, and prescription drug coverage; company-paid life and short-term disability coverage; free eyeglasses; identity theft protection; pet insurance; paid time off that increases with seniority; professional development and promotion opportunities; employee recognition programs; an Employee Assistance Program; Friends and Family product discounts; and variable compensation and sales commissions.

Requirements

• An associate’s degree or advanced certification beyond a high school diploma, or current enrollment in a comparable program.
• At least 2 years of experience delivering outstanding customer service to patients and/or customers.
• Ability to communicate effectively with a diverse group of people.
• Ability to actively listen, build rapport, and empathize with patients.
• Proactive problem-solving skills to address potential patient concerns or rebuttals.
• Collaborative approach and ability to build respectful, cordial relationships with team members and patients.
• Results-oriented, with the ability to multitask, prioritize, and adapt to changing business needs in a team environment.
• Passion for customer satisfaction and a positive demeanor.

Responsibilities

• Greet patients and customers, identify their needs, and provide an easy, memorable experience while informing them about available promotional products and services.
• Answer customer inquiries and gather information to facilitate sales.
• Build a strong partnership between the retail team and professional services.
• Schedule and confirm appointments; enter new-patient history and personal information into the system.
• Complete pre-testing, including obtaining a brief medical history and performing noncontact tonometry, autorefractor, visual acuity, color, stereopsis, and Amsler grid tests.
• Assist the Management Team with resolving patient complaints and provide updates on the status of all jobs to ensure patient expectations are met.
• Maintain brand standards by performing basic housekeeping duties as needed.
• Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
• Ensure customer orders are delivered accurately and on time.
• Maintain brand standards in the lab area and notify management about equipment malfunctions, incomplete orders, or incorrect lenses.
• Track delivery commitments, including Now Service and Ready When Promised, to ensure compliance.
• Perform other duties as assigned and required.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life and short-term disability coverage.
• Free eyeglasses; employees receive two pairs each year with no dollar limit.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).
• Friends and Family discounts on products.
• Variable compensation opportunities and sales commissions.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree