Doctor's Technician

Stanton Optical•Longview, TX

6d•Onsite

About The Position

The Doctor’s Technician provides an efficient flow and transition from clinical services to the retail team at Stanton Optical. The role delivers customer service to patients, facilitates sales, and supports a strong partnership between retail and clinical services. Responsibilities include welcoming patients, gathering information and scheduling appointments, entering patient details, and performing pre-tests. The technician also helps resolve patient concerns, maintains store and lab standards, assists with eyewear repairs and assembly, and ensures orders are delivered accurately and on time.

Requirements

Associate degree or advanced certification beyond a high school diploma, or current enrollment in a comparable program.
At least 2 years of experience delivering outstanding customer service to patients and/or customers.
Ability to communicate effectively with a diverse group of people.
Ability to use active listening, build rapport, and empathize with patients.
Proactive problem-solving skills to address potential patient concerns or objections.
Collaborative approach and ability to build respectful, cordial relationships with the team and patients.
Results-driven ability to multitask, prioritize, and adapt to changing business needs in a team environment.
Passion for customer satisfaction and a positive demeanor.

Responsibilities

Greet patients and customers, identify their needs, and provide an easy and memorable experience while informing them about available promotional products and services.
Answer customer inquiries and gather information to facilitate sales.
Foster a strong partnership between the retail team and professional services.
Schedule and confirm appointments, enter new-patient history and personal information, and obtain a brief medical history.
Complete pre-tests, including noncontact tonometry, auto refraction, visual acuity, color, stereopsis, and Amsler grid tests.
Assist the Management Team with patient complaint resolution and communicate the status of all jobs.
Ensure patient expectations are met.
Maintain brand standards by performing basic housekeeping duties as needed.
Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
Ensure customer orders are accurate and delivered on time.
Maintain brand standards in the lab area and notify management of equipment malfunctions, incomplete orders, or incorrect lenses.
Track delivery-time commitments, including Now Service and Ready When Promised, to ensure compliance.
Perform other duties as assigned and required.