Doctor's Technician

Stanton Optical•Longview, TX

3d•Onsite

About The Position

Stanton Optical is seeking a Doctor’s Technician to provide outstanding service to patients and customers and help create an efficient transition between clinical services and the retail team. The role combines patient assistance, appointment coordination, pre-testing, sales support, and basic optical lab tasks. The position is based at the Longview store and reports to the Longview (Brand) Manager. Stanton Optical is a full-service retail optical center focused on making eye care easy, accessible, and affordable. The company describes its values as iCARE: Integrity, Collaboration, Accountability, Respect, and Empowerment. It offers a flexible, dynamic work environment and encourages employees to share ideas that improve the business.

Requirements

Associate’s degree, advanced certification beyond a high school diploma, or current enrollment in a comparable program.
At least 2 years of experience delivering outstanding customer service to patients and/or customers.
Ability to communicate effectively with a diverse group of people.
Active listening, rapport-building, and empathy when interacting with patients.
Proactive problem-solving skills to address potential patient concerns or rebuttals.
Collaborative approach and ability to build respectful, cordial relationships with team members and patients.
Results-oriented, with the ability to multitask, prioritize, and adapt to changing business needs in a team environment.
Passion for customer satisfaction and a positive demeanor.

Responsibilities

Greet patients and customers, identify their needs, and provide an easy, memorable experience while presenting available promotional products and services.
Answer customer inquiries and gather information to facilitate sales.
Build a strong partnership between the retail team and professional services.
Schedule and confirm appointments, enter new patient history and personal information, obtain a brief medical history, and perform pre-tests including noncontact tonometry, autorefraction, visual acuity, color, stereopsis, and Amsler grid tests.
Assist the Management Team with resolving patient complaints and communicate the status of jobs to help ensure patient expectations are met.
Maintain brand standards, including performing basic housekeeping as needed.
Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to help expedite eyeglass delivery.
Ensure customer orders are accurate and delivered on time.
Maintain brand standards in the lab area and notify management of equipment malfunctions, incomplete orders, incorrect lenses, and similar issues.
Track delivery commitments to patients, including Now Service and Ready When Promised, to ensure compliance.
Perform other duties as assigned and required.