Doctor's Technician

Stanton Optical • Tyler, TX

3d • Onsite

About The Position

The Doctor’s Technician is the meaningful first point of contact for patients at Stanton Optical, helping create an efficient transition between clinical services and the retail team. The role provides customer service, supports sales, and strengthens collaboration between retail and professional services teams.

Stanton Optical is a full-service retail optical provider focused on accessible, affordable eye care and quality eyewear. The company’s vision is to modernize the eye care experience, its mission is to make eye care easy, and its iCARE values are Integrity, Collaboration, Accountability, Respect, and Empowerment.

Requirements

• Associate’s degree or advanced certification beyond a high school diploma, or current enrollment in a comparable program.
• At least 2 years of experience delivering outstanding customer service to patients and/or customers.
• Ability to communicate effectively with a diverse group of people.
• Ability to actively listen, build rapport, and empathize with patients.
• Proactive problem-solving skills to address potential patient concerns or rebuttals.
• Collaborative approach and ability to build respectful, cordial relationships with teammates and patients.
• Results-driven, with the ability to multitask, prioritize, and adapt to changing business needs in a team environment.
• Passion for customer satisfaction and a positive demeanor.

Responsibilities

• Greet patients and customers, identify their needs, and provide an easy, memorable experience while informing them about promotional products and services.
• Answer customer inquiries and gather information to facilitate sales.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments; enter new patient history and personal information into the system.
• Complete pre-tests and obtain a brief medical history, including noncontact tonometry, autorefraction, visual acuity, color, stereopsis, and Amsler grid tests.
• Assist the Management Team with patient complaint resolution and communicate the status of jobs to help ensure patient expectations are met.
• Perform basic housekeeping duties as needed to maintain brand standards.
• Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite delivery of eyeglasses.
• Ensure customer orders are delivered accurately and on time.
• Maintain brand standards in the lab area and notify management about equipment malfunctions, incomplete orders, or incorrect lenses.
• Track delivery-time commitments, including Now Service and Ready When Promised, to ensure compliance.
• Perform other duties as assigned and required.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life and short-term disability coverage.
• Free eyeglasses: employees receive two pairs each year with no dollar limit.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).
• Friends and family discounts on products.
• Variable compensation opportunities and sales commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree