Doctor's Technician (Pipeline)

Career Opportunities with Now Optics•Fuquay-Varina, NC

25d•Onsite

About The Position

Stanton Optical is accepting resumes for its Doctor's Technician pipeline and may contact candidates when a position opens that matches their experience. The role is based at an on-site store location and reports to the Store (Brand) Manager. Doctor's Technicians help create an efficient transition between clinical services and retail, provide customer service, support sales, and build partnerships between the retail and clinical teams. The position works closely with the Brand Manager and Clinical Field Trainer to meet operational and clinical goals, with guidance from the Clinical Operations Department. Physician Eyecare Group (PEG) doctors supervise and guide technicians in clinical activities, which may include diagnostic pre-testing, digital refraction, and contact lens care. Technicians must meet PEG training, certification, protocol, and clinical standards, communicate with the supervising physician, and protect patient information in accordance with HIPAA. The stated starting wage is $13.00 per hour plus commissions; actual pay varies by state and store location. Work hours are determined by business needs. Stanton Optical describes itself as a fast-growing, privately owned retail optical provider focused on making eye care easy, accessible, and affordable.

Requirements

Associate degree, advanced certification beyond a high school diploma, or current enrollment in a comparable program.
At least 2 years of experience delivering outstanding customer service to patients and/or customers.
Ability to communicate effectively with a diverse group of people.
Ability to actively listen, build rapport, and empathize with patients.
Proactive problem-solving skills to address patient concerns or objections.
Collaborative approach and ability to build respectful, cordial relationships with team members and patients.
Results-driven ability to multitask, prioritize, and adapt to changing business needs in a team environment.
Passion for customer satisfaction and a positive demeanor.
Schedule flexibility; work hours are determined by business needs.
Ability to meet PEG requirements for clinical care, including required training and computer-based learning.

Nice To Haves

Optical experience.
Interest in working with technology and current innovations.
Interest in learning, embracing, and fostering innovation; promoting high work standards and an entrepreneurial mentality.

Responsibilities

Provide outstanding service to patients and customers and help create an efficient transition between clinical services and retail.
Work with the Brand Manager, Clinical Field Trainer, Clinical Operations Department, and supervising PEG physician to meet operational and clinical goals.
Follow PEG training guidelines, procedures, protocols, certification requirements, and clinical standards.
Support clinical care as directed by the supervising PEG doctor, including diagnostic pre-testing, digital refraction, and contact lens care, as permitted by applicable PEG requirements and supervision.
Learn and use local mode when necessary under supervision from PEG doctors.
Provide proper insertion and removal of contact lenses for new and existing contact lens wearers.
Communicate and order clinical or contact lens supplies as needed to support clinic operations.
Maintain accurate patient history and personal information in the system.
Meet PEG clinical goals and metrics, including prompt completion of outside referrals and store performance measures such as supplements, drops, retinal photos, and therapy.
Greet patients and customers, identify their needs, and explain promotions on available products and services.
Answer customer inquiries and gather information to facilitate sales.
Build a strong partnership between the retail team and professional services.
Schedule and confirm appointments.
Assist the Management Team with resolving patient complaints and communicating the status of pending orders; ensure patient expectations are met.
Maintain brand standards and perform basic housekeeping as needed.
Meet daily, weekly, monthly, and quarterly goals.
Maintain patient records confidentially and securely in accordance with HIPAA requirements.
Perform other duties as assigned and required.

Benefits

Medical, dental, and prescription drug coverage for eligible employees.
Company-paid life and short-term disability coverage.
Free eyeglasses, including two pairs each year with no dollar limit for employees.
Identity theft protection.
Pet insurance.
Paid time off that increases with seniority.
Professional development and promotion opportunities.
Employee recognition programs.
Employee Assistance Program (EAP).
Friends and Family discounts on products.
Variable compensation opportunities and commissions on sales.