Doctor's Technician (PEG NC)

Physicians Eye Care Group•Winston-Salem, NC

4d•Onsite

About The Position

The Doctor’s Technician is the first point of contact for patients at the store and helps coordinate their transition from clinical services to the retail team. The role provides outstanding customer service and works with colleagues to create an efficient, positive patient experience. Clinical services are provided by Physicians Eyecare Group (PEG), whose doctors supervise and guide technicians on diagnostic pre-testing, digital refraction, contact lens care, and PEG clinical standards. The technician communicates with the supervising PEG physician about patient-care direction and guidance and works toward PEG goals. The position is on-site at a store. Work hours are determined by business needs, so schedule flexibility is required. Employees must meet applicable training, procedure, protocol, certification, and clinical-standard requirements. Optical experience is a plus.

Requirements

Associate’s degree, advanced certification beyond a high school diploma, or current enrollment in a comparable program.
At least 2 years of experience delivering outstanding customer service to patients and/or customers.
Ability to communicate effectively with a diverse group of people.
Passion for customer satisfaction and a positive demeanor.
Proactive problem-solving skills to address potential patient concerns or objections.
Results-oriented, with the ability to multitask, prioritize, and adapt to changing business needs in a team environment.
Schedule flexibility, as work hours are determined by business needs.
Comfort working with technology and curiosity about current innovations.

Nice To Haves

Optical experience.

Responsibilities

Deliver an outstanding patient experience and collaborate with team members to achieve store goals, clinical metrics, and initiatives.
Greet patients, identify their needs, and provide information about available products and services.
Answer customer inquiries and gather information needed to provide a positive experience.
Schedule and confirm appointments.
Assist with resolving patient complaints and communicate the status of pending orders, ensuring patient expectations are met.
Perform basic housekeeping as needed to maintain brand standards.
Maintain confidential and secure patient records in accordance with HIPAA requirements.
Communicate with the supervising PEG physician for direction and guidance regarding patient care.
Meet applicable PEG training guidelines, procedures, protocols, certification requirements, and clinical standards.
Achieve daily, weekly, monthly, and quarterly PEG goals.
Perform other duties as assigned and required.