Dock Supervisor

Estes Express Lines•West Middlesex, PA

5d•$68,000 - $98,000

About The Position

The Dock Supervisor leads and directs dock employees and is accountable for an efficient, clean, and safe less-than-truckload (LTL) operation. The role oversees dock planning and schedules, performance and development of employees, equipment assignments and movement, customer communications, and timely, accurate dock paperwork. The supervisor helps administer the Service Center business plan, meets assigned KPIs, uses company tools and processes, and reviews schedules to improve efficiency and reduce costs. Regular attendance is required, and other duties may be assigned based on operational, safety, or other needs. The position reports to the Operations Manager, Assistant Service Center Manager, and/or Service Center Manager. It requires an average of 50 hours per week and availability to work any shift, including nights and weekends, in any weather condition. The work environment may involve moving mechanical parts, fumes or airborne particles, hazardous materials, high or precarious places, variable weather, and noise ranging from quiet to loud. The role involves frequent talking or listening and computer use, occasional standing, walking, lifting, twisting, turning, and reaching, and lifting at least 20 pounds or more when required by the job.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Prior management, dispatch, and dock experience is required, preferably in the LTL trucking industry.
Knowledge of the local metropolitan area.
Strong leadership skills, including the ability to hire, coach, counsel, train, mentor, and terminate employees.
Team-building and interpersonal skills; ability to interact well with others and work independently or as part of a team.
Excellent verbal, written, and listening communication skills.
Strong planning and organizational skills.
Good computer skills.
Strong work ethic and problem-solving skills.
Willingness to work an average of 50 hours per week and any shift, including nights and weekends, in any weather condition.
Ability to lift at least 20 pounds, or more as required by essential job functions.
Ability to work under tight time constraints in a high-volume environment with multiple priorities and meet deadlines.
Ability to read, interpret, and comply with written materials such as safety rules, operations and procedure manuals, and maintenance instructions, with strong comprehension and concentration.
Ability to comply with company policies, rules, procedures, and Code of Conduct.
Must pass a pre-employment drug screen; may be subject to random drug and/or alcohol testing and a criminal history background check.
Must be authorized to work in the United States.

Nice To Haves

Bachelor's degree preferred.
Thorough understanding of the LTL trucking industry, including basic paperwork flow, preferred.
Experience in the LTL trucking industry preferred.
AS/400 and MS Office skills are a plus.

Responsibilities

Lead, guide, and direct dock employees, including setting targets, monitoring performance, and providing coaching, counseling, and development.
Manage an efficient, clean, and safe LTL operation, including dock planning and schedule setup.
Enforce compliance with company policies and procedures, safety rules, and government regulations.
Participate in and make recommendations regarding hiring and termination processes.
Administer assigned portions of the Service Center business plan as established by the Service Center Manager.
Meet assigned KPIs and use company enhancement tools and processes daily.
Review and revise schedules to improve efficiency and reduce costs.
Coordinate assignment and movement of trailers and tractors with other supervisors and management.
Communicate with customers by phone, fax, or email.
Oversee dock paperwork and ensure employees handle it accurately and on time.
Perform other duties and tasks as assigned.