Dock Supervisor

Estes Express Lines•Phoenix, AZ

About The Position

The Dock Supervisor leads dock employees and is accountable for managing an efficient, clean, and safe less-than-truckload (LTL) operation. The role oversees dock planning and scheduling, employee performance and development, equipment assignments and movement, customer communications, and the timely, accurate handling of dock paperwork. The supervisor enforces company policies, safety rules, and government regulations; contributes to hiring and termination decisions; carries out assigned parts of the Service Center Business Plan; meets assigned KPIs; and uses company enhancement tools and processes. Schedules are reviewed and revised to improve efficiency and reduce costs. Regular attendance is required. Duties may include other tasks as assigned to meet operational, safety, and business needs. The position reports to the Operations Manager, Assistant Service Center Manager, and/or Service Center Manager. The role requires an average of 50 hours per week and availability for any shift, including nights and weekends, and work in varying weather conditions. The work environment may involve moving mechanical parts, fumes or airborne particles, hazardous materials, high or precarious places, and noise ranging from quiet to loud. The employee regularly talks or hears, frequently sits and uses hands to operate computers and standard office equipment, and occasionally stands, walks, lifts, twists, turns, and reaches. A minimum lifting capability of approximately 20 pounds is required, or more if essential job duties require it. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Prior management, dispatch, and dock experience required; LTL trucking experience preferred.
Knowledge of the local metropolitan area.
Strong leadership skills, including the ability to hire, coach, counsel, train, mentor, and terminate employees.
Team-building and interpersonal skills; ability to interact well with others and work independently or as part of a team.
Excellent verbal, written, and listening communication skills.
Strong planning and organizational skills.
Good computer skills.
Strong work ethic and problem-solving skills.
Ability to work an average of 50 hours per week and any shift, including nights and weekends, in any weather condition.
Ability to lift approximately 20 pounds or more if required by essential job functions.
Ability to comply with company policies, rules, procedures, and Code of Conduct.
Ability to work under tight time constraints in a high-volume environment with multiple priorities.
Ability to read, interpret, and comply with written materials such as safety rules, operations and procedure manuals, and maintenance instructions, with strong comprehension and concentration and the ability to meet deadlines.
Must pass a pre-employment drug screen and may be subject to random drug and/or alcohol testing and a criminal history background check.
Must be authorized to work in the United States.

Nice To Haves

Bachelor’s degree preferred.
Thorough understanding of the LTL trucking industry, including basic paperwork flow, preferred.
AS/400 and MS Office experience is a plus.

Responsibilities

Lead, guide, and direct dock employees; set targets, monitor performance, and provide coaching, counseling, and development.
Manage an efficient, clean, and safe LTL operation, including dock planning and setup of schedules.
Enforce compliance with company policies and procedures, safety rules, and government regulations.
Participate in hiring and termination processes and make recommendations.
Administer assigned portions of the Service Center Business Plan.
Meet assigned KPIs and use company enhancement tools and processes daily.
Review and revise schedules to improve efficiency and reduce costs.
Coordinate equipment assignment and movement, including trailers and tractors, with other supervisors and management.
Communicate with customers by phone, fax, or email.
Oversee dock paperwork and ensure employees handle it accurately and on time.
Maintain regular attendance and perform other duties as assigned.