Dock & Door Specialist

The Raymond Corporation • Atlanta, GA

3d

About The Position

Carolina Handling, a Raymond Dealer and automation systems integrator, provides turnkey solutions to warehouses, distribution centers, and manufacturers. As a Dock & Door Specialist, you will promote Carolina Handling internally and externally and work closely with Sales and Operations to support sales of Dock & Door and Intralogistics solutions. You will sell products for manufacturing, distribution, warehouse, and e-commerce customers, expand existing accounts, acquire new clients, and lead initiatives in warehouse optimization, Intralogistics solutions, and Dock & Door systems to support business growth and client satisfaction.

The role coordinates technical activities across departments, systems, and workflows; manages customer needs and project specifications; and collaborates with Sales, Applications, Service, Project Management, suppliers, and partners. It includes sales, financial forecasting, business planning, market analysis, and customer-site visits. The position involves a mix of office work and customer-site activity, with 25% travel expected and occasional overnight travel.

Requirements

• Bachelor’s degree in Business, Engineering, or a related field, or equivalent work experience preferred.
• At least 5 years of experience in Dock & Door sales or service development.
• Strong business acumen and understanding of key business drivers.
• Proven ability to acquire new business while maintaining relationships with existing Carolina Handling customers.
• Ability to build customer confidence and consistently deliver exceptional customer service.
• Active listening skills and ability to clarify customer needs.
• Persistence in overcoming obstacles and commitment to self-improvement.
• Ability to manage competing demands and use time efficiently.
• Motivation and drive to achieve challenging goals.
• Ability to manage large volumes of information accurately and efficiently.
• Professional communication and ability to assimilate and convey information.
• Ability to work independently with minimal supervision and collaboratively in teams.
• Accountability, effective time management, self-motivation, attention to detail, and commitment to continuous learning.
• Team-oriented approach and willingness to work toward shared goals.
• Curiosity and receptiveness to feedback and learning opportunities.
• Problem-solving and critical-thinking skills.
• Subject to pre-employment checks, including background checks, drug screenings, and motor vehicle record checks.

Nice To Haves

• Bachelor’s degree in Business, Engineering, or a related field, or equivalent work experience is preferred.

Responsibilities

• Plan, forecast, and achieve sales goals for Dock & Door solutions with assigned and new customers.
• Analyze market potential and trends, identify areas of weak product sales, and collaborate with vendors and partners to improve market penetration for national and major accounts and new business.
• Engage with the industrial real estate market to expand new business in the assigned territory.
• Lead sales programs and initiatives for Dock & Door solutions within assigned and new accounts.
• Forecast and direct the achievement of expense and profit objectives for Dock & Door sales, including short- and long-range planning.
• Develop, implement, and manage business plans and reporting systems to measure performance against objectives.
• Work with the Vice President, ISG, on strategic account planning and pricing decisions.
• Administer the process of addressing customer needs and ensure Dock & Door project specifications are met.
• Provide customer-specific business solutions and collaborate with Sales, Applications, Service, and Project Management teams on implementations.
• Assist in collecting and analyzing field data, including product specifications, customer facility details, and project-specific considerations.
• Work with suppliers to ensure solutions align with customer needs and Carolina Handling’s goals.
• Perform other duties as assigned or required to support company operations and objectives.

Benefits

• Medical, dental, and vision insurance
• Prescription drug plan
• Company-paid disability, life, and AD&D insurance
• 401(k) plan with company match and profit sharing
• Flexible Spending Accounts, Health Savings Account, and Dependent Care Account
• Critical illness coverage
• Legal services
• Identity theft protection
• Pet insurance
• Paid time off
• Employee Assistance Program
• Tuition reimbursement
• Milestone and anniversary gifts
• Philanthropy and corporate contributions
• Associate Giving Fund
• Discount programs
• Competitive commission program with no stated earnings limit
• Company vehicle or automobile allowance, fuel card, and maintenance coverage
• Cell phone, laptop, iPad, dual monitors, docking station, and wireless keyboard and mouse
• Expense reimbursement
• Remote work options and flexible scheduling
• Professional development opportunities, including training and tuition reimbursement for further education or certifications
• Career growth and advancement opportunities, internal mobility, mentorship, and leadership development
• Company-sponsored social events and team-building activities
• Employee recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level