Seasonal Docent, Bergdorf Goodman
About The Position
The Docent personifies Bergdorf Goodman’s brand culture by transforming luxury retail into a curated, host-led experience. The role delivers immersive storytelling, curated walkthroughs, private appointments, and elevated hospitality moments that deepen clients’ connection to the brand. The Docent communicates the company’s heritage, craftsmanship, innovation, design philosophy, and product narratives through memorable storytelling, partnering with Client Services and selling teams to create bespoke, personal, and refined visits. The position also supports events and in-store activations and helps maintain the experiential area and visual standards. This is a seasonal position at Bergdorf Goodman. The listed salary range is $19.61–$24.51; actual starting pay depends on work location, experience, and other job-related factors. Benefits are subject to applicable eligibility requirements.
Requirements
- Exceptional verbal communication and presentation skills.
- Sophisticated presence and strong emotional intelligence.
- Ability to adapt communication style for diverse audiences, including VIPs, international visitors, and first-time visitors.
- Elevated hospitality mindset.
- Brand fluency and cultural literacy.
- Alignment with luxury service standards.
- Poise under pressure.
- Detail orientation.
- Collaborative partnership.
- Discretion and professionalism.
- Passion for storytelling, craftsmanship, and luxury culture.
Responsibilities
- Welcome guests and clients warmly and professionally, setting a refined tone.
- Lead curated tours, private appointments, VIP tours, and immersive brand experiences.
- Present the brand’s heritage, craftsmanship, design philosophy, and product narratives with depth and authenticity.
- Anticipate client needs and personalize experiences based on client cues and preferences.
- Partner with Client Services and sales teams to ensure seamless transitions between storytelling and selling moments.
- Maintain discretion and confidentiality when serving high-profile clientele.
- Build genuine connections that enhance brand loyalty.
- Capture relevant client insights to support relationship-building efforts and follow up when appropriate.
- Keep the experiential area pristine, organized, and aligned with brand standards.
- Support events and in-store activations as needed.
- Maintain visual and experiential standards in partnership with leadership teams.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Additional voluntary benefits, such as critical illness, hospital, and accident insurance
- Employee discount
- Career advancement opportunities
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What This Job Offers
Education Level
No Education Listed
