Seasonal Docent, Bergdorf Goodman
About The Position
The Docent personifies Bergdorf Goodman’s brand culture by transforming luxury retail into a curated, host-led experience. The role delivers immersive storytelling, curated walkthroughs, and elevated hospitality moments that deepen clients’ connection to the brand. The Docent communicates the store’s heritage, craftsmanship, and innovation through memorable experiences and partners with Client Services and selling teams to make every visit feel bespoke, personal, and refined. The Docent welcomes guests, leads tours and private experiences, shares product and brand narratives, anticipates and personalizes for client needs, and supports relationship-building through client insights and appropriate follow-up. The role also helps maintain experiential and visual standards and supports in-store events and activations. This is a seasonal position. The listed salary range is $19.61–$24.51; actual starting pay depends on work location, experience, and other job-related factors. Benefits are subject to applicable eligibility requirements.
Requirements
- Elevated hospitality mindset.
- Brand fluency and cultural literacy.
- Alignment with luxury service standards.
- Poise under pressure.
- Attention to detail.
- Collaborative partnership skills.
- Discretion and professionalism.
- Exceptional verbal communication and presentation skills.
- Sophisticated presence and strong emotional intelligence.
- Ability to adapt communication style for diverse audiences, including VIP, international, and first-time visitors.
- Passion for storytelling, craftsmanship, and luxury culture.
Responsibilities
- Welcome guests and clients with warmth, presence, and refined professionalism.
- Lead curated tours, private appointments, immersive brand experiences, VIP tours, and special events.
- Communicate brand heritage, craftsmanship, design philosophy, and product narratives with depth and authenticity.
- Translate product knowledge into emotionally resonant storytelling.
- Anticipate client needs and personalize experiences based on client cues and preferences.
- Partner with Client Services and sales teams to ensure seamless transitions between storytelling and selling moments.
- Maintain discretion and confidentiality with high-profile clientele.
- Cultivate genuine connections that enhance brand loyalty.
- Capture relevant client insights to support relationship-building efforts and follow up when appropriate.
- Keep the experiential area pristine, organized, and aligned with brand standards.
- Support events and in-store activations as needed.
- Maintain visual and experiential standards in partnership with leadership teams.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Additional voluntary benefits, such as critical illness, hospital, and accident insurance
- Employee discount
- Career advancement opportunities
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What This Job Offers
Education Level
No Education Listed
