DME Driver Service Technician - Full Time - New Orleans

Ochsner Health • New Orleans, LA

10d

About The Position

The DME Driver Service Technician manages a territory to meet service goals and delivers and sets up home medical equipment and oxygen at customers’ residences in accordance with industry standards and applicable regulations. The role includes documenting client visits, performing routine preventive maintenance and simple equipment repairs, and adapting interactions to patients’ needs while respecting privacy and obtaining permissions. The technician must remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance. The work takes place in a healthcare and patient-care environment and may involve exposure to blood, bodily fluids, communicable diseases, hazardous medications, and hazardous waste. This is a full-time position in New Orleans.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a customer-service-related position.
• Valid driver’s license with an acceptable driving record.
• Computer skills and dexterity for data entry and retrieval of required job information.
• Proficiency with Windows-style applications, a keyboard, and role-specific software.
• Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels.
• Strong interpersonal skills.
• Must meet the physical demands of heavy work, including exerting 50–100 pounds of force occasionally, 25–50 pounds frequently, and 10–20 pounds constantly to move objects. Mechanical lifting devices or team lifts should be used.
• Must be able to work in a healthcare setting with potential occupational exposure to blood, bodily fluids, tissue, communicable diseases, hazardous medications, or hazardous waste.

Nice To Haves

• One year of delivery experience in the medical field.
• Successful completion of a factory training seminar for home medical equipment.

Responsibilities

• Manage territory to meet service goals and deliver equipment and oxygen as required, in accordance with industry standards and applicable governmental regulations.
• Deliver and set up required equipment in customers’ residences.
• Complete written client visit reports after setup and follow-up visits as required.
• Perform routine preventive maintenance and simple equipment repairs in accordance with company policies.
• Adapt interactions to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permission, and using an appropriate communication style.
• Remain knowledgeable about current federal, state, and local laws, accreditation standards, and regulatory requirements applicable to the assigned area, and ensure compliance.
• Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance-related concerns.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED