Divisional Client Services Manager, Home Care
About The Position
BAYADA Home Health Care has an immediate opening for a Divisional Client Services Manager (DCSM) supporting our Assistive Care offices throughout Massachusetts and Rhode Island. This position is ideal for someone who resides in a central location within the territory and is comfortable traveling between offices to provide operational leadership, training, and support. If you are looking for an exciting career opportunity in a growing healthcare industry, this could be the position for you. BAYADA believes our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We are seeking a dynamic leader who is passionate about supporting teams, driving growth, and ensuring exceptional client service across multiple offices.
Requirements
- Bachelor's degree strongly preferred
- Minimum of one year of successful caseload growth experience; three or more years preferred
- Prior supervisory or leadership experience required
- Home care, healthcare, staffing, recruiting, or related industry experience preferred
- Demonstrated record of achieving goals and taking on increasing responsibility
- Strong interpersonal, coaching, and communication skills
- Ability to influence and lead teams across multiple locations
- Strong organizational, problem-solving, and time-management skills
- Proficiency with Microsoft Office and technology-based systems
- Ability and willingness to travel regularly throughout the assigned territory
Responsibilities
- Support and lead Client Services Managers and office teams across a multi-office territory
- Provide superior customer service and ensure delivery of high-quality home care services
- Cover and manage caseloads as needed throughout the division
- Partner with Directors and Division Leadership to identify priorities and support office objectives
- Provide training, coaching, and development for operational staff and Client Services Managers
- Share best practices and serve as a subject matter expert for key operational processes and technology platforms
- Support office recruiting initiatives and caregiver retention efforts
- Assist offices in developing and executing growth strategies to increase census and referrals
- Build and maintain relationships with clients, referral sources, and community partners
- Analyze and monitor operational and financial metrics to support office performance
- Support onboarding and development of new employees
- Travel regularly throughout Massachusetts and Rhode Island to provide hands-on leadership and operational support
- Serve as a role model of BAYADA's core values of Compassion, Excellence, and Reliability
Benefits
- Base Salary: $75,000 per year
- Bonus opportunity available
- Career advancement and leadership development opportunities
- Comprehensive training and ongoing professional development
- Medical, Dental, and Vision Insurance
- Prescription Drug Coverage
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- 401(k) with Company Match
- Employer-Paid Life Insurance
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
