Division Protective Services Specialist (Greenville)

QuikTrip•Greenville, NC

13d

About The Position

This position provides physical and administrative security services for QuikTrip. It protects employees, customers, authorized visitors, vendors, and company and private property; deters illegal activity, theft, and vandalism; and helps preserve QuikTrip’s brand reputation. The role also researches and documents security incidents on QuikTrip property and may perform duties at stores and non-store facilities. The specialist conducts security checks, identifies and reports hazards, secures locations, verifies legitimate access, and documents findings and mitigation actions. As a designated primary responder to security incidents, the specialist follows incident-response policies, secures scenes and evidence, provides first aid, directs traffic when needed, responds to alarms and assistance calls, and coordinates with the Corporate Security Operations Center and emergency or specialized responders. Under specified circumstances and in compliance with state law and company policies, the specialist may temporarily detain a person. The role includes investigating and documenting incidents, interviewing complainants, witnesses, and victims, maintaining auditable digital case files, preparing law-enforcement reports, and securing, recording, returning, or disposing of lost property under company policy. Other duties include physical security assessments, security for the transportation of cash or valuables as directed, store-operation tasks, and rotational 24/7 recall readiness. Travel to states where QuikTrip operates may be required. The employee must maintain a valid driver’s license and complete required annual training, qualifications, and screening.

Requirements

High school diploma.
Department of Public Safety (or state equivalent) certification for an Armed Security Officer.
Emergency First Aid Level C (CPR/AED) certification.
TASER certification; OC Spray certification; and hand irons and baton certification.
At least three years as a commissioned peace officer, or at least five years as a reserve peace officer, armed security officer, in armed investigations, or in validated honorable military police service.
Patience in challenging interpersonal communication and conflict-resolution situations; self-motivation; good written and verbal English communication; attention to detail; ability to work independently and in a group; confidentiality with sensitive information; and good knowledge of Microsoft Office applications.
Must be at least 21 years old at the time of application.
Must possess and maintain a current, valid driver’s license and submit to a Department of Motor Vehicles screen.
Must pass a pre-employment medical examination and pre-employment physical aptitude test, and complete annual follow-up physical aptitude tests.
Must satisfactorily complete annual physical aptitude, weapon qualification, and TASER recertification requirements, along with CPR-AED, Blood Borne Pathogens, NARCAN, Defensive Tactics, Active Shooter, Legal Update, and Mental Health Update requirements under company policy.
Must submit to pre-employment criminal-history and financial background checks, a pre-employment and annual 10-panel drug screen (and annual and/or random screens as determined by management), and pre-employment MMPI screening.
Must be capable of meeting the stated physical requirements, including standing for extended periods; occasionally walking, carrying, and delivering items up to 60 pounds; and, when required, using physical force to detain a person over 200 pounds or prevent unauthorized entry, pursuing a person on foot, and dodging, crawling, climbing, and using stairs rapidly.
Must be capable of spending extensive time outdoors and in environmental extremes while wearing duty equipment and protective gear, and working on varied and potentially hazardous surfaces.
Must meet stated vision and hearing requirements, including required visual acuity, peripheral vision, color distinction, and ability to communicate and detect sounds in noisy or distracting circumstances.
Must meet stated mental requirements, including sustained concentration, learning changing processes and policies, problem-solving, and maintaining composure while de-escalating conflicts, including with individuals with mental health conditions.
Must maintain readiness to respond to company-related incidents on a rotational 24/7 recall schedule; travel may be required.

Nice To Haves

Bachelor’s degree, preferably in criminal justice.
Department of Public Safety (or state equivalent) Peace Officer or Reserve Peace Officer certification.
Standard First Aid Level C (CPR C/AED) certification.
At least five years as a commissioned peace officer, or at least seven years as a reserve peace officer, armed security officer, in armed investigations, or in validated honorable military police service.
Retail store experience.
Leadership, complex problem-solving, and proven sound decision-making skills.
ASIS Certified Protection Professional (CPP), Professional Certified Investigator (PCI), or Physical Security Professional (PSP) designation, or equivalent.
Advanced knowledge of Microsoft Office applications.

Responsibilities

Conduct interior and exterior security checks of stores and, as directed, non-store facilities.
Identify, report, and mitigate life, fire, and safety hazards within the circumstances and the employee’s capabilities; notify the Corporate Security Operations Center when an immediate response is needed.
Ensure sensitive internal areas and external access and egress points are secured according to Corporate Security Standards; assess unsecured locations and notify the appropriate contact when warranted.
Verify that personnel and vehicles on company property have a legitimate business need for access and follow company protocols for unauthorized persons or vehicles.
Log security-check results, actions taken, and unresolved mitigation measures and share them with appropriate Security and Operations leadership.
Serve as a designated primary responder to security incidents on store property and, as directed, non-store facilities.
Follow security incident response policies; secure scenes and potential evidence; render first aid; direct traffic when required; and respond to security alarms and calls for assistance.
Provide security during transportation of large sums of cash or other valuables as directed.
Determine when to notify the Corporate Security Operations Center and coordinate emergency responders or other specialized services.
When authorized and appropriate, temporarily detain a person in compliance with state law and Corporate Firearm Safety and Use of Force Policies.
Research, document, and prepare evidentiary case files for security incidents, including interviewing complainants, witnesses, and victims.
Maintain an auditable digital archive of security incident case files, enter data into the case management system, and prepare law-enforcement reports when an incident merits investigation.
Secure and safeguard lost-and-found property, enter details in the database, attempt to locate lawful owners, transfer custody to owners, and dispose of unclaimed property according to policy.
Perform physical security assessments of stores and non-store facilities according to Corporate Enterprise Security System Standards.
Maintain 24/7 recall readiness under a rotational schedule and travel as needed to perform Protective Services missions.
Complete required customer service, appearance, responsible retailing, legal compliance, and customer-safety duties.
Complete assigned store upkeep and appearance tasks, including stocking supplies and shelves, cleaning floors, counters, equipment, windows, and trash areas.
Record all hours worked and communicate issues affecting store profitability or operations to the manager on duty.
Treat store team members respectfully and professionally through effective communication and teamwork.
Complete required annual qualifications, training, recertifications, and screenings.